phone not receiving email

Hi rory smith,

Thank you for reaching out. I understand how confusing and stressful this situation can be, especially when your phone suddenly stops receiving email and you’re asked to confirm credentials without having another email address available.

The message “correct credentials needed” usually means the email app on your phone can no longer verify your Microsoft account password. If you don’t remember the password and don’t have access to the recovery email listed on the account, that recovery information unfortunately can’t be changed until access to the account is restored as this is a security measure to protect your account.

To help you move forward, here are the steps you can follow:

• Open a web browser and use Microsoft’s sign‑in helper, selecting “I forgot my password” or “I can’t sign in.”
• When asked to verify your identity and the available options aren’t accessible, choose “I don’t have any of these.”
• You’ll be guided to the Account Recovery Form, where you can enter a contact email address that you currently have access to (this can belong to a trusted friend or family member).

Once the account is recovered and a new password is set, you should be able to sign back into your email app on your phone without issues.

I know this process can feel overwhelming, but you’re absolutely on the right path. If you try these steps and still need assistance, please feel free to reply here. I’ll be happy to help further.

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