I can not sign in on my Samsung Android Keep getting error message

Hi! Let me help you.

Are you signing in with a personal Microsoft account or a work/school account?

Have you recently changed your password or enabled two-factor authentication?

Can you sign in successfully on another device or on a web browser?

Follow these steps on the Samsung Android device to resolve the Outlook sign-in error:

1. Fully close and reopen Outlook
   • Force close the Outlook app from Recent Apps, then reopen and try signing in again.
2. Restart the phone
   • Power the Samsung device off completely, wait a few seconds, then turn it back on and try Outlook again.
3. Update or reinstall Outlook
   • Open the Google Play Store and ensure Outlook is updated to the latest version.
   • If it is already updated, uninstall Outlook, restart the phone, then reinstall Outlook and sign in again.
4. Fix possible Android System WebView issue (common on recent Samsung updates)
   • Go to Settings → search for “Android System WebView” → App details in store → Remove updates.
   • Restart the phone.
   • Go back to the same “Android System WebView” page → Update.
   • Restart once more, then open Outlook and sign in.
   • If “Android System WebView” is not visible in the app list, use: Settings → Google → All services → System services → Android System WebView, then follow the same remove‑updates → reboot → update steps.
5. If still unable to sign in
   • For a Microsoft personal account (Outlook.com, Hotmail, Live, etc.), run the sign-in helper tool from a browser: Start. Follow the guidance it provides, then try signing in again in Outlook for Android.
   • For a work or school account, if self-service password reset is enabled, reset the password at https://passwordreset.microsoftonline.com/ and then try again in Outlook for Android. If that does not help, contact the organization’s IT admin.

If the error persists after all steps above, collect the exact error text and correlation ID and share them with support or the organization’s IT admin for further investigation.

References:

• Can't sign in to the Outlook mobile app
• I'm seeing "account disconnected." What can I do?
• My Microsoft Apps have stopped working on my Samsung Ultra S25 - Microsoft Q&A
• Need Help. I can't log in to my businesss email account on my mobile Outlook Samsung S26 Ultra (Android 16) due to time out session - Microsoft Q&A
• Unable to sign into account - says I am not connected to Internet but I am - Microsoft Q&A
• I can not sign in on my Samsung Android Keep getting error message - Microsoft Q&A