Not Receiving Junk Mail

Hi Janette Keys,

I’m really sorry this has been so frustrating. I understand how exhausting it is to spend hours troubleshooting this, especially when you’re waiting for important login emails.

Since you’re no longer receiving any junk mail across all devices (Outlook.com on the web, your Android phone, tablet, and Kindle), this points to filtering that’s being handled on the Outlook.com mail server, rather than anything on your individual devices.

There are a few quick checks you can still try, just to be sure nothing is being missed:

1. Go to Outlook.com (web) → Settings → Mail → Junk email

• Make sure “Filter unknown senders into Junk” is turned on
• Check that the sender or domain isn’t listed under Safe senders, which would cause messages to go directly to your Inbox instead of Junk

2. Go to Mail → Rules

• Review any rules that may be automatically moving or deleting messages
• Take a moment to check Deleted Items and Archive, as some filtering actions may bypass the Junk folder entirely

If you’re waiting for emails from a specific website, it can also help to:

• Add the sender address or domain to Safe senders
• Check your Inbox, as those messages may now be delivered there instead of Junk

Unfortunately, once the server stops classifying messages as junk, there isn’t a way to manually force the Junk folder to start filling again. In situations like this, the sender may need to work with Microsoft to improve their email delivery and spam reputation.

As a temporary workaround, you might consider using a non‑Microsoft email address to receive those login emails, since different providers use different spam‑filtering systems.

Please feel free to let me know if you’d like help with any of these steps or if anything changes.

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