all my emails go directly to deleted email folder

Hello,

Please complete these steps on a computer, not on a smartphone or tablet.

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First, go to https://www.outlook.com and sign in.

Click the gear icon in the top right corner to open Settings.

Under Mail, review the following areas:

Rules

If any rules are listed, delete all of them.

Conditional formatting

If anything is set up there, delete it.

Forwarding and IMAP

If you see any entries or settings you did not create, remove them. Turn off POP and IMAP.

Junk

Review Safe sender and blocked list. If you don't recognize any, remove them.

Sweep
Make sure nothing is set up t here either.

In Outlook, this behavior is usually caused by either:

1. A conversation being set to Ignore, which automatically moves all messages in that thread to Deleted Items.
2. A server-side rule or filter (for example, at the mail provider/webmail level) that moves messages to Deleted Items before Outlook sees them.

Try these steps:

1. Check if a conversation is being ignored
   1. Go to the Deleted Items folder.
   2. Open one of the messages that should have gone to Inbox.
   3. On the Home tab, look at the Ignore button in the Delete group.
   4. If Ignore is highlighted, select Ignore again.
   5. When prompted, choose Stop Ignoring Conversation.
   6. The message will move back to its original folder and future messages in that thread will no longer go directly to Deleted Items.
2. Clear all Ignore settings (optional, broader reset)
   • Close Outlook.
   • Run Outlook with the following command-line switch to remove all ongoing conversation actions (including Ignore actions):
     • Outlook.exe /CleanConvOnGoingActions
   • This deletes conversation action messages that control Ignore behavior and can stop messages from being auto-moved to Deleted Items.
3. Check for rules/filters at the provider level
   • Sign in to the email provider’s webmail interface (for example, the browser version of the mailbox).
   • Open Settings and look for Rules, Filters, or similar.
   • Remove or disable any rule that moves messages to Trash/Deleted Items.
   • Save changes and test by sending a new message to the account.

If the issue is caused by Ignore or conversation actions, removing the Ignore status or cleaning conversation actions will stop messages from going directly to Deleted Items. If it is caused by a server-side rule, removing that rule in webmail will fix it.

References:

• Messages in an e-mail thread are automatically moved to the Deleted Items folder
• All Outlook 2024 email going to Trash instead of Inbox - Microsoft Q&A