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Important contact repeatedly going to junk mail

DEB25 0 Reputation points
2026-04-23T13:36:29.3+00:00

I have an important contact whose emails repeatedly go to the junk folder despite my answering "yes" to trust this contact when I move the message to my inbox. When I searched help it told me I could find safe sender settings by going to "settings-mail-junk mail" but there is not "junk mail" under my settings.

Outlook | Web | Outlook.com | Settings

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  1. EmilyS726 227K Reputation points Independent Advisor
    2026-04-23T14:10:04.3733333+00:00

    Hello

    Can you use the instruction here to bring up the email header/source: https://support.microsoft.com/en-us/office/view-internet-message-headers-in-outlook-cd039382-dc6e-4264-ac74-c048563d212c#tab=web

    Then share what the source says. Please edit to remove your personal information, such as your email address.

    The source file would provide an idea why it was identified as junk/spam.

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