Everytime i log into my email it says i have logged in too many times

Dear @Debbi Sukul,

Good day! Welcome to Microsoft Q&A forum!

Based on your description, I understand that you’re unable to access your email account because it repeatedly shows a message saying you’ve logged in too many times with an incorrect password, even though you haven’t attempted to sign in. To regain access, you’ve had to reset your password multiple times. You’re also being prompted for a security key that you never set up, which is preventing you from signing in. You’re looking for help understanding why this is happening and how to access your account without having to reset your password every time.

To understand the situation better and provide you with the most suitable support, could you confirm the following information: 

• I could see that your question is in the "For business" forum/tag, but to better support you, may I reconfirm: Are you using a personal account (e.g. @outlook.com, @hotmail.com) or a work/school account (e.g. @company.com, @edu)?
• Do you use your email on multiple devices or apps (such as a phone, tablet, email app, or another computer)?
• Have you recently changed devices or browsers? Have you tried signing in from a private/incognito browser window or a different device to see if the message still appears? (This helps rule out cached or saved login issues.)
• Do you recognize any recent sign‑in attempts (for example, notifications about logins from unfamiliar locations or devices)?
• When you’re prompted for a security key, do you see any options like Try another way or Use a different sign‑in method?
• Are you able to access your account at least briefly after changing your password, or does it block you again right away?

Your confirmation would be very helpful in ensuring you receive the most suitable support!

If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps. 

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

Thank you for your time and patience.

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I have exactly the same issue and I'm sick of it.

I think the root is…a dead FIDO ghost‑entry keeps firing bad logins for u, so open ur MS account→Security→Advanced and remove that old key once…if it still loops, sign‑out‑all‑sessions + clear old app pwds.