How to recover Microsoft account without login email or phone

To recover a Microsoft account when the usual sign-in email or phone is not accessible, use the official Microsoft account recovery process and form.

1. Try the Sign-in Helper first
   • Go to the Microsoft account sign-in page and choose the Sign-in Helper when offered, or use the dedicated Sign-in Helper.
   • This tool guides through available recovery options before using the full recovery form.
2. Prepare a working contact email
   • Ensure access to at least one working email account (it can belong to a friend or relative, or a new temporary Outlook.com account created via Create one at the Microsoft account sign in page).
   • This email is only used for communication about the recovery request.
3. Gather information before filling the form
   • Check saved passwords in browsers or OS password stores, which can help recall the correct password or details:
     • Microsoft Edge / Windows: see Save or forget passwords in Microsoft Edge and Credential Manager in Windows.
     • Chrome: see Manage passwords in Chrome help.
     • Mac/iOS: use Keychain Access or iCloud Keychain documentation.
   • Any accurate information about the account (old passwords, services used, etc.) increases the chance of successful recovery.
4. Fill out the Microsoft Account Recovery Form
   • Use the official Account recovery form.
   • If possible, complete it from a device and location previously used to sign in (home or office). This improves recognition signals.
   • Provide the working contact email and answer all questions with as much accurate detail as possible.
5. Special cases with two-step verification
   • If two-step verification is turned on and none of the alternate verification methods (phone, email, authenticator) are accessible, support agents cannot override security: they cannot send password reset links or change account details. In this case, recovery is limited to what can be done through the automated flows.
   • If two-step verification is not turned on and none of the verification options are recognized, use the Sign-in Helper tool as directed above.
6. After submitting the form
   • Microsoft reviews the request and sends the result to the working contact email within 24 hours.
   • If the account cannot be verified, the form can be retried as many times as needed, up to two times per day.
   • If verification succeeds, instructions to sign back in are sent to the same working email.
7. If the account was hacked or compromised
   • For compromised accounts, use the hacked-account guidance and the recovery form referenced there. If the attacker has changed the email/phone and the form repeatedly fails, the account may be unrecoverable.
   • For Minecraft or other linked services, follow the specific support links for those products after attempting Microsoft account recovery.
8. Contacting Microsoft Support
   • For additional help with the recovery process or form, use the official Microsoft Support entry points referenced in the documentation (for example, Contact Support from Microsoft sites, then choose Microsoft account & billing → account security).
   • Support agents still cannot bypass security by sending custom reset links or editing account details but can guide through the documented steps.

Once access is restored, review and apply the guidance in How to help keep your Microsoft account safe and secure to add more recovery methods and strengthen security.

References:

• Help with the Microsoft account recovery form
• Can't sign in to my email - Microsoft Q&A
• Need help with hacked microsoft account - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• My account got hacked. - Microsoft Q&A
• Microsoft old MCP ID recovery - Microsoft Q&A