OneDrive and SharePoint blocked - FraudThrottle.htm#3082 - Microsoft 365 E5 Developer Program tenant

Mismo problema aqui. https://onedrive.live.com/_layouts/15/Throttle.htm#3082 que me impide acceder a ONedrive. Tampoco sé como contactar con un administrador o técnico que me ayude a desbloquearlo ni entiendo el motivo del bloqueo

Por favor, necesito AYUDA!!

The same thing happened to me, too.

The information I get from the Office Custom Service in Shanghai shows that The Sharepoint(including OneDrive) of the tentant is blocked by another Department of Microsoft.

It is directly blocked in Sharepoint service without doing anything to the Microsoft 365 license.

So at present I have a Microsoft 365 license from Microsoft Developer Program but I cannot use any storage of it.

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And the worst thing is that The Custom Service Team says Nobody can remove this blocking. There is no chance of human reviews. They have received more than 200 cases like me.

NOTHING CAN DO ABOUT IT.

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You have a chance to find your Sharepoint is about to be blocked but you miss the chance, so all data is lost.

I found all my files in OneDrive became READONLY on April 14, 2026 and luckily I call the Custom Service in Shanghai.

They tell me to check the website of Sharepoint Admin Portal.

It shows my Sharepoint service will be blocked on April 30, 2026.

So I got 16 days to backup my data.

This is the only place showing the warning.

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The Onedrive quota of Microsoft 365 Developer Program goes down to 10GB per account now.

So I think the blocking is just a intrigue to force you give up your 5TB free Onedrive.

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

Hi @Rafael JUAREZ

Good day, and I’m truly sorry to hear about the difficulties you’re facing.

First, I’d like to clarify that this is a user-to-user support forum. The moderators participating here do not have access to Microsoft’s backend systems, nor are we able to directly intervene in product behavior or account-level actions. Our role is limited to providing technical guidance and sharing best‑practice recommendations based on reported issues and similar scenarios.  

As far as I know, this type of restriction can usually only be resolved by working directly with a human Microsoft support agent. As a precaution, you could consider to back up any important data to a new tenant while access is still available in read‑only mode. In parallel, it may also be helpful to review the Microsoft Acceptable Use Policy here: https://www.microsoft.com/en-US/microsoft-365/legal/docid12 to double-check whether any activity might have unintentionally violated one of the terms. If you do identify anything that could be a concern, removing or stopping that activity may help when Microsoft reviews the case. 

Also, based on the notification you shared, the block appears to apply specifically to SharePoint and OneDrive, not the entire tenant. Because of that, it’s possible that the status shown in the Microsoft 365 Developer Program dashboard does not fully reflect the service-level restriction currently in place. 

Currently, there is one possible way you could try to reach the Microsoft Developer Program support team, which is through the “Report errors” option located at the bottom of the Developer Program dashboard. Using this option allows you to send a message directly to the Microsoft Developer Program support team for further review.   

Hope this information is helpful, and please feel free to share any updates from Microsoft Support.  

Note: Please follow the steps in [our documentation] to enable e-mail notifications if you want to receive the related email notification for this thread. 

UPDATE - URGENT: Request for temporary read-only access to recover personal files (GDPR Data Portability)

Dear Microsoft Support Team and Community,

I am posting this update to formally request urgent assistance with recovering my personal data.

I have just discovered that my OneDrive contains approximately 600 GB of irreplaceable personal files, including family photos and videos. These files exist ONLY in the cloud (OneDrive Files On-Demand / cloud-only placeholders). Because of the AUP block, the OneDrive client on my PC does not show the "Keep on this device" option, making it impossible to download them.

I understand and accept that my Microsoft 365 Developer E5 subscription may be closed due to the AUP flag. I do NOT contest that decision.

However, I am formally invoking my rights under:

• GDPR Article 20 (Right to Data Portability) - as a resident of Spain (EU)
• GDPR Article 15 (Right of Access to Personal Data)

Microsoft is legally obligated under EU law to provide me access to my personal data.

My specific request:

1. Grant temporary READ-ONLY access to my OneDrive (tenant: [Moderator note: personal info removed] .com) for a sufficient period to download ~600 GB of personal files.
2. OR provide an alternative official export/migration tool to retrieve my data.

I am prepared to verify my identity in any way required. This is not about restoring my developer access - it is solely about recovering my family photos and videos.

I would be grateful if a Microsoft moderator could escalate this to the appropriate team.

Thank you,

[Moderator note: personal info removed]