Office 365 personal adding additional email account

Hello I am using my desktop your comments are very helpful but I have tried the options . Can I just advise you what the issue I am having, my wife email account on her apple iPhone 6e Outlook App has stopped sending or receiving emails. I was trying to locate her account on my 365 personal that has been perfect until recently so I wanted add her email that is missing.

Got it, thanks for clarifying.

These are 2 separate issues.

1. Main issue = your wife’s iPhone not syncing email.
2. You don’t need to add her account to your PC to fix that.

Quick check on her iPhone:

• Is she using Outlook app or Apple Mail?
• Try remove the account > add it back > Re-enter the password

Now for your desktop:

To add her email:

• Open Outlook
• Go to File > Add Account (not Settings)

If you only see the 365 logo, Outlook might not be fully activated.

Let me know what you find.

Hi, I'm John! I will help you with this.

Are you using Outlook desktop app or Outlook on the web (browser)?

The screen you described sounds like the web version.

If it’s the desktop app, try this:

• Open Outlook
• Go to File > Info > Add Account (not Settings)
• Enter the email there

If you only see the Microsoft 365 logo, it usually means:

• You’re signed into the web version, or
• Outlook app is not fully activated/synced with your license.

Click "Add comment" to let me know.

Regards, John J.D.

In Outlook for Microsoft 365 on Windows, additional email accounts are added from the account settings inside Outlook, not from the Microsoft 365 subscription logo screen.

Use one of these supported methods, depending on the Outlook experience in use:

1. If using new Outlook for Windows:
   1. On the View tab, select View settings, or from the File tab select Account info.
   2. Select Accounts > Your accounts.
   3. Under Email accounts, select Add Account.
   4. Choose a suggested account or enter the email address, select Continue, then enter the password when prompted and select Done.
2. If starting Outlook for the first time or adding Outlook.com/Microsoft 365 account:
   1. Open Outlook.
   2. Type the email address when prompted and select Connect.
   3. Type the password and select OK.
   4. To add another account later, go to File > Add Account and repeat the steps.

If only a 365 logo is visible and no Add Account option appears, switch into Outlook itself (not the web subscription page) and open the account settings as above. New Outlook supports Microsoft 365, Outlook.com/Hotmail, Gmail, Yahoo, iCloud, and other IMAP/POP accounts; on‑premises Exchange accounts are not supported and will show an error when added.

References:

• Add an email account to Outlook for Windows
• Add an Outlook.com or Microsoft 365 account
• Supported accounts in new Outlook for Windows