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Word android not working

Jason 20 Reputation points
2026-04-19T06:07:24.1166667+00:00

I’ve been experiencing problems with Outlook, and several Office apps on my Samsung device. I’ve already tried to remove and reinstall them, but the issues are still there. It looks like Microsoft apps aren’t functioning correctly on Android.

Word is stuck loading files, and Excel appear completely blank. I’ve also cleared the cache for all the apps and reinstalled them, but nothing has resolved the issue, so I’m unsure what’s causing it.

Microsoft 365 and Office | Word | For business | Android
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Jayden-P 22,475 Reputation points Microsoft External Staff Moderator
2026-04-20T07:53:13.45+00:00

Hi @Jason

I found a method that might help you with this issue:

Please follow the exact steps below:

  1. Settings -> Search for "Android System Webview" -> App Details In Store -> Remove Updates
  2. Reboot
  3. Settings -> Search for "Android System Webview" -> App Details In Store -> Update
    • Note: If "Android System Webview" doesn't appear in the app list, go to: Settings -> Google -> All services -> System Services -> Select "Android System Webview"
    1. Reboot
    2. Launch Teams/Outlook & log in.

Ref: My Microsoft Apps have stopped working on my Samsung Ultra S25 - Microsoft Q&A

Please try and let me know if this solution works for you.

I look forward for your feedback.

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  1. Jayden-P 22,475 Reputation points Microsoft External Staff Moderator
    2026-04-19T06:42:02.35+00:00

    Hi @Jason

    Thanks for reporting this issue and I sincerely apologize for the inconvenience this may have caused to your workflow.

    I have seen a several users who are in the same situation as yours. However, I have not found any official documents addressing this unexpected issue.

    Can you please provide your Android version as well as your Office apps versions?

    In the meantime, please use Outlook in the browser on your mobile as an alternative. For Excel, Word, you need to use the web version on your computer.

    I know this is not a definite solution but as for now, to reduce the interruption, please use the method.

    Lastly, please report the issue via Word · Community. (Remember to include your app versions as well)

    After you finish submitting, please drop the link here so I and other people can upvote it for you. The more people upvote, the faster Microsoft will be aware of this issue.

    You can also contact your IT admin and ask them to open a support ticket with the support team on your behalf.

    Once again, I really apologize for this situation. Thanks for your understanding and patience.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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