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I c't reset my work student id password.

SayeedTareq-6703 0 Reputation points
2026-04-17T18:17:56.15+00:00

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Microsoft 365 and Office | Install, redeem, activate | For education | Other
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  1. Chris Duong 8,825 Reputation points Microsoft External Staff Moderator
    2026-04-17T18:50:39.4566667+00:00

    I noticed that you’ve been using both English and Bengali in your previous messages. Please let me know which language you prefer so I can support you more conveniently and accurately. 

    Hi @SayeedTareq-6703, 

    Regarding the information and the message shown on your screen, please note that password reset options are managed at the tenant (organization) level by your IT administrator.

    If you are unable to reset your password, this usually means that Self‑Service Password Reset (SSPR) has not been enabled for your account or requires additional verification methods that only your organization can manage. As a result, password resets cannot be completed independently by end users in this scenario.

    Therefore, the most effective next step is to contact your organization’s IT or helpdesk team directly and request a password reset. They have the necessary permissions to verify your identity and reset the password on your behalf.

    If you are unsure how to reach them, please check:

    • Your organization’s IT support website or portal
    • A provided helpdesk email or phone number
    • Internal documentation or onboarding materials

    More info here: How do I find my Microsoft 365 admin? - Microsoft Support 

    Please note that forum moderators do not have access to user account settings and cannot assist with logging in, resetting passwords, or changing access rights.

    I hope the information I shared earlier was somewhat helpful in addressing your issue. If you have any further questions or updates, please don’t hesitate to share. I’m always happy to assist further if needed.   

    Wishing you a wonderful day ahead.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have any extra questions about this answer, please click "Comment".  

    Note: Follow the steps in our documentation to enable email notifications if you want to receive email notifications related to this topic.

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  2. AI answer

    2026-04-17T18:18:15.2833333+00:00

    The message on the screenshot says that self‑service password reset is not available because the account is not registered for it. For a work or school (student) account, the password can only be reset by the organization’s administrator in this situation.

    To regain access to the student ID account:

    1. Contact the school/university IT help desk or account administrator (for example, the IT department that manages the my.gcu.edu accounts) and request a password reset for the work/school account.
    2. After the administrator resets the password and access is restored, go to the My Account portal at https://myaccount.microsoft.com and register security info (phone, email, authenticator app, etc.) so that self‑service password reset can be used in the future.
    3. Next time a password is forgotten, use the Can’t access your account? link on the sign‑in page and follow the reset steps, provided the administrator has enabled self‑service password reset for the account.

    If, instead, the message shown is “We couldn’t verify your account,” this also means either security info is not registered or password reset is not enabled. In that case, use the contact an administrator link on the page to email the organization’s administrator and ask them to reset the password or enable registration for password reset.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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