One drive recovery of data

Question

One drive recovery of data

VAIBHAV RAJPUT 0

Here’s a strong community post (in English) you can use on Microsoft forums or community pages explaining your issue clearly:

📌 Title:

Urgent: OneDrive Business Data Not Recoverable After Renewal – Need Help

📝 Post Content:

Hello everyone,

I am facing a serious issue with my OneDrive Business Basic account and would really appreciate any guidance or help.

Due to a medical emergency, I was unable to renew my subscription on time. Unfortunately, more than 2 months passed before I renewed it again. After renewing, I noticed that all my previous data is no longer visible.

This data is extremely important as it contains my company’s financial records and personal memories. I have already been in continuous contact with the Microsoft support team for more than 2 months, but so far, I have not received a solution or recovery option.

I would like to know:

Is there any way to recover data after this period?

Has anyone faced a similar issue and successfully recovered their data?

Is there any escalation or advanced support option available?

Please help if anyone has any information or suggestions. This is very critical for me.

Thank you in advanced

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Answer 1

Helen Luu 845 Independent Advisor

Hi @VAIBHAV RAJPUT,

I understand that your OneDrive files has been permanently removed due to non-payment and know you would like to restore data from your OneDrive.

First of all, please help me to access the Microsoft 365 admin center and login with your Global Administrator account. Then, extend Billing and choose "Your product". Now, click on the Subscription status Filter and tick on "Deleted" and "Failed".

User's image

Then it will show the date your subscription was deleted. If the deletion date is between April 5 and today, there’s little chance the back-end team can restore your OneDrive. In that case, you’ll need to submit a service request to Microsoft Technical Support. They can help escalate the case to the back-end team for data recovery.

You can refer to this article to have a support: Get support - Microsoft 365 admin | Microsoft Learn

Please feel free to let me know if you have any further concern.

VAIBHAV RAJPUT 0 Reputation points

2026-04-16T06:57:42.5033333+00:00

Hi ,

I would like to inform you that my Microsoft 365 Business Basic subscription was reactivated on 27-02-2026 as a new subscription. The previous subscription was deactivated on 25-11-2025 due to non-renewal and could not be restored.

Since 27-02-2026, I have raised multiple service requests regarding my OneDrive data recovery, but the issue remains unresolved.

That says to connect with the Azure/backend team

The "Delete" option is displayed above.

Other option to connect this problem and resolve it
Helen Luu 845 Reputation points Independent Advisor

2026-04-17T15:43:49.13+00:00

Hello @VAIBHAV RAJPUT,

Based on the timeline you provided, there is a high chance that your data has been permanently removed in accordance with Microsoft’s data‑retention policy, as outlined in What happens to my data and access when my Microsoft 365 for business subscription ends? | Microsof…
VAIBHAV RAJPUT 0 Reputation points

2026-04-21T09:45:40.5166667+00:00

@Helen Luu how to get data recovered
Helen Luu 845 Reputation points Independent Advisor

2026-04-21T10:19:18.5433333+00:00

Hello @VAIBHAV RAJPUT,

As mentioned above, please contact to Microsoft Support team and they will confirm with you whether your data is able to be recovered or not. Since this is the user-to-user forum, we are unable to confirm about this and for recovering data, only back-end team are able to check this details.

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One drive recovery of data

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