MS Bookings - Assigned staff on same day services

In Microsoft Bookings, staff visibility on the Self-service booking page is controlled at the service and booking-page level, not by date or location alone. To prevent customers from seeing all engineers for other services, adjust the staff-selection settings so that only the intended staff are shown or that staff can’t be chosen at all.

Use these options:

1. Configure each service’s staff assignment
   • Go to Bookings → Services.
   • Open each service that should have its own engineer(s).
   • On the Assign staff page:
     • Use Select staff to choose only the specific engineers who should handle that service.
     • If customers should not pick a person, enable Assign any of your selected staff for an appointment so Bookings auto-assigns from that limited list.
2. Disable customer choice of staff (if needed)
   • Either from the Booking page or from each Service configuration, clear the option Allow customers to choose a particular/specific staff for the booking.
   • With this turned off, customers won’t see a staff dropdown; Bookings will randomly assign one of the selected staff for that service based on availability.

With these settings, each service will only ever use the engineers explicitly selected for that service, and customers will no longer see all engineers from other services on the same date or at other locations.

References:

• Define your services in Shared Bookings
• Creating personalized and group services in Microsoft Bookings
• Shared Bookings Frequently Asked Questions (FAQ)