i cant loginto microsoft one drive

Hi, I'm John! I will help you with this.

First, make sure your system is fully updated: Settings > Windows Update > Check for updates.

Install all available updates from there.

If the issue still persists.

Do you have a VPN enabled? If so, try disabling it temporarily and see if that makes a difference. You can check by going to Settings > Network & Internet > VPN or looking for a VPN app running in the background.

In the meantime, if you haven’t already already:

Forget and reconnect to your Wi-Fi network:

• Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
• Find your current Wi-Fi network and click "Forget" next to it.
• Restart your main router/modem, then reconnect to the Wi-Fi and enter the password again.

Flush the DNS cache:

• Press Start and search for CMD.
• Right-click on Command Prompt and select “Run as administrator”.
• In the Command Prompt, type the following commands one by one, pressing Enter after each and wait:

ipconfig /flushdns

ipconfig /release

ipconfig /renew

netsh winsock reset

• Restart your PC and check if the issue persists.

Let me know how it goes or if you have any further questions or concerns.

Regards,

John J.D.

The OneDrive sync app on Windows can show “no internet connection” even when the browser works. Use these steps to fix it:

1. Confirm OneDrive is signed in
   • If the OneDrive icon in the taskbar is gray or has a line through it, it means not signed in.
   • Select the icon, then on the “Set up OneDrive” screen enter the email address and password for the account.
   • If the password is unknown, use the Microsoft account sign-in helper: Sign-in helper.
2. Restart the OneDrive app
   • Select Start and search for “OneDrive”.
   • If it is not running, start it.
   • If it is running but stuck, right‑click the OneDrive icon in the notification area, choose to close/quit it, then start it again from Start.
3. Check firewall / internet provider
   • If sign-in still fails or shows “not connected”, the problem may be that a firewall, VPN, or internet provider is blocking OneDrive.
   • Temporarily disconnect from VPN (if used) and try again.
   • If possible, test by connecting the PC through a mobile hotspot. If OneDrive works there, contact the normal internet provider to ensure Microsoft 365 services are allowed.
4. Make sure OneDrive and Windows are up to date
   • Install all available Windows Updates from Settings > Windows Update.
   • Install the latest OneDrive sync client from Download, then restart the computer and try to sign in again.

If the issue persists after these steps, contact the internet provider or local IT support to review firewall and network rules for Microsoft 365 and OneDrive access.

References:

• Can't sign in to OneDrive
• Fixes or workarounds for recent issues in OneDrive
• What do the OneDrive error codes mean?
• OneDrive says I'm not connected to the internet - but I am! - Microsoft Q&A
• MS365 products not signing in as even when internet connection is available - Microsoft Q&A