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Sara Laursen (SALA) 0 Reputation points
2026-04-07T08:26:20.5966667+00:00

Hi. Why is my viva insigths 'send this email during...' been deleted?

Microsoft 365 and Office | Microsoft Viva | Viva Insights
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  1. Gabriel-N 17,785 Reputation points Microsoft External Staff Moderator
    2026-04-07T09:55:38.89+00:00

    Dear Sara Laursen (SALA)

    May I ask whether you were referring to the option mentioned below?

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    If so, please recheck whether Scheduled Send Suggestions is turned on. Please note that Microsoft mentions that, in order to use scheduled send suggestions, you may need to turn off any Outlook rules that delay or defer email delivery, as these rules can conflict with the suggestion feature.

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    If the suggestion is enabled but the feature still does not appear, please refer to the following section in the official Microsoft documentation: Schedule send in Outlook

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    If everything appears to be configured correctly but the issue persists, please be aware that this feature can also be affected by administrator-level settings. In this case, you may need to contact your IT administrator to review the configuration on your behalf. You may also share the following article with them for reference: Configure personal insights defaults

    I hope this information is helpful. If you have any other questions, please don’t hesitate to ask.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. AI answer

    2026-04-07T08:26:31.9533333+00:00

    The “send this email during…” feature is part of Viva Insights’ digest and scheduling experiences. Digest emails have been paused, which removes or changes some related experiences and entry points.

    According to current guidance, all digest content is now available only inside the Viva Insights app in Teams or on the web, not via the email experience. As a result, options that were previously surfaced through the digest email (including some scheduling suggestions like “send this email during…”) no longer appear in email and may look like they were deleted.

    To continue using Viva Insights capabilities:

    1. Open the Viva Insights app in Teams or on the web.
    2. Review the available personal insights and scheduling-related features there (for example, schedule send suggestions in Teams chat, focus time, and other personal insights).
    3. If a specific feature appears to be missing, use the in-app feedback options to report it:
      • In the Viva Insights app, select the ellipses (…) in the top-right corner and choose Give feedback.

    If digest emails were previously disabled and then re-enabled, note that the digest itself is now paused globally, so the email-based “send this email during…” experience will not return even if opting back in.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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