authenticator login

Question

authenticator login

Alfred W 0

I’m trying to log in on my email on my phone but the app asks for authentication but I’m alert on the app. How do I get passed it so I can log in.

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2 answers

Your answer

Answer 1

To get past the authentication prompt and sign in on the phone, complete the sign-in inside the authenticator/broker app and fix any issues that stop it from finishing.

Use these steps:

Open Microsoft Authenticator (or the Company Portal/primary Microsoft app if that’s what the sign-in is using) on the phone and unlock it if it’s locked.
Check for any pending approval or code request in the app and approve it or enter the code where requested.
Make sure notifications are enabled for Microsoft Authenticator on the phone so prompts appear:
- Turn off silent/do‑not‑disturb modes.
- Ensure app notifications are allowed in the device settings.
Confirm the phone has a working internet connection; if needed, switch between Wi‑Fi and mobile data and try again.
Ensure the device date and time are correct and set to automatic.
Update Microsoft Authenticator to the latest version from the app store.
Try the sign‑in again in Outlook mobile and respond to the prompt in Authenticator.

If the authenticator still does not complete login after these steps, contact the school or organization’s IT admin to reset or reconfigure the sign‑in methods for the account.

References:

Answer 2

Hi @Alfred W,

Welcome to the Microsoft Q&A forum.

I understand that you are trying to sign in to Outlook on an iOS device. However, even though you have opened the Authenticator app, you are not receiving any notification to approve the sign-in request.

I see that you have tagged this post with Education, so I will provide information based on an Education account.

First, please try restarting your iOS device to check whether the issue is resolved.

If the issue persists, you will not be able to resolve this on your own. Instead, you need to contact your school’s administration team (such as the IT department or administrative office) and ask them to reset MFA for your account.

After MFA has been reset, the next time you sign in, you will be prompted to set up MFA again, and the issue should be resolved.

I hope this information is helpful.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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