I got my account stolen

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

Follow these steps to try to recover the stolen Microsoft/Outlook.com account:

1. Use the hacked-account recovery guide
   • Go to How to recover a hacked or compromised Microsoft account and start the process: How to recover a hacked or compromised Microsoft account.
   • Select Start and enter the email address or phone number that was originally used on the account.
   • The sign-in helper will either show self-help steps or offer a way to talk to an agent.
2. If you cannot sign in at all
   • Use the Sign-in Helper described in I can't sign in to my Microsoft account: Sign-in Helper.
   • If the username and password have stopped working, follow the recovery steps in My username and password have stopped working:
     • Go to Recover your account: Recover your account.
     • Enter the email, phone number, or Skype name that was used before it was stolen.
     • Choose where to receive a security code (email, phone, etc.), enter the code, then set a new password.
3. If security info (email/phone) was changed by the attacker
   • Fill out the Microsoft account recovery form (ACSR) as guided in the hacked-account article above.
   • Provide as much accurate information as possible (old passwords, contacts, subject lines, etc.).
   • If the recovery form fails and the hacker has fully replaced the security info, there is no other working method to recover the Microsoft account; Microsoft Support cannot bypass this process.
4. After regaining access
   • Immediately change the password from the Security basics page.
   • Review Recent activity and mark any sign-ins that were not done by you, then follow the prompts to secure the account.

If the recovery attempts are unsuccessful and the form is repeatedly rejected, the account cannot be restored and a new Microsoft account will be required.

References:

• How to recover a hacked or compromised Microsoft account
• I can't sign in to my Microsoft account
• My username and password have stopped working
• What happens if there's an unusual sign-in to your account
• My account got hacked - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A