issues with my booking page

Hi @Stacey Hunter

Thank you for reaching out with your question regarding booking appointments outside of the expected business hours.

Bookings outside your set hours usually occur because one or more of the following is still open:

1. A service allows broader availability
2. A staff member’s working hours extend beyond Mon–Thu
3. The booking page time zone is not locked to business time
4. Outlook calendar work hours differ from Booking

You can try the following steps to fix this issue:

1/ Verify global business hours

• In Microsoft Bookings, go to Business Information in the left navigation pane.
• Scroll down to Business hours.
• Confirm your working hours (for example, 8:30 AM–4:30 PM, Monday–Friday) are set correctly.
• Make sure non‑working days (such as weekends) are explicitly marked as Closed or unchecked.
• Verify the time zone matches your business location.

2/ Check individual staff working hours

Each staff member can have availability settings that override global business hours.

In Microsoft Bookings, go to Staff.

• Select each staff member.
• Under Working hours, ensure one of the following:
  • Use business hours is enabled, or
  • Custom hours are explicitly set to 8:30 AM–4:30 PM (Mon–Fri) and all other days are marked as off.
• Confirm each staff member’s Outlook calendar time zone is correct, as Bookings pulls availability from Outlook.
  • Outlook on the web > Settings > Calendar > Work hours and location
  • Also check Settings > General > Language and time zone

For reference on staff hours: Employee working hours - Microsoft Bookings | Microsoft Learn

3/ Review service‑specific availability

Each service can override both business hours and staff working hours.

In Microsoft Bookings, go to Services:

• Open each service you offer.
• Review the Availability section.
• Recommended setting: Bookable when staff are free.
• Avoid Custom hours unless the service truly requires a different schedule.
• If using custom hours, confirm they exactly match your intended time range.
• Review time increments to ensure they align with your appointment duration.

4/ Check booking page scheduling policy

• In Microsoft Bookings, go to Booking page.
• Expand Default scheduling policy.
• Under Region and time zone settings, ensure Always show time slots in business time zone is enabled.
• Optionally set a minimum lead time (for example, 12 or 24 hours) to prevent last‑minute bookings.

Review staff availability in Outlook calendars

• Bookings relies on Outlook free/busy status.
• Ensure staff mark personal appointments, holidays, or non‑working time as Busy, Away, or Out of Office, not Free.

Additional refresh step (optional)

• If using custom service availability:
  • Go to Services > Edit service.
  • Change availability to Bookable when staff are free and save.
  • If needed, switch back to Custom hours, re‑enter the correct times, and save again.
• This can help resynchronize the scheduling rules.

After making any changes, always click "Save" on the respective pages and then test the booking page from an incognito browser window (as if you were a customer) to confirm the issue is resolved.

However, if after verifying these settings, bookings are still being accepted outside the expected hours, it may require a deeper technical review. In such cases, the best next step is contacting your organization’s IT administrator to open a support ticket with Microsoft. A technical support engineer can initiate a remote session, assess backend configurations, and perform diagnostics. If necessary, they can escalate the matter to a specialized team for further investigation.

As moderators, our primary goal is to provide helpful guidance and support through general troubleshooting steps. While we don’t have access to internal systems or administrative tools required to resolve account-specific or backend issues, we truly appreciate your understanding of these limitations. We genuinely hope the information we share helps point you in the right direction, and we're always here to assist as much as we can within our scope.

For guidance on how to request support, your IT administrator can follow the steps in this article to create a Support ticket: Get support - Microsoft 365 admin | Microsoft Learn.

I hope this information is useful. Thank you for taking the time to raise this question. If you need any further clarification or assistance, please feel free to leave a comment under this post.

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