Microsoft Teams | Microsoft Teams for business | Settings | Online status
Managing presence indicators such as Available, Busy, or Away to reflect user availability
Last Seen shows when you are away or offline
Last seen vs away
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Vũ Thị Nhân Ái
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What is the difference between these three states?
Microsoft Teams | Microsoft Teams for business | Settings | Online status
3 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 44%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKO%3C/text%3E%3C/svg%3E)
King Ohaya 0 Reputation points2026-08-31T02:38:38.71+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 59%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nam-D 3,895 Reputation points Microsoft External Staff Moderator2026-03-24T14:09:20.6333333+00:00 Dear @Vũ Thị Nhân Ái
Based on your description, it appears that your concern is related to the Microsoft Teams presence status.
From the first screenshot, the status shows “Last seen (Xem gần nhất) 2/12/2025”, which indicates that the user was last online on February 12, 2025. This could be the account is no longer active, or the user has manually set their status to Appear Offline from that specific time.
In the second screenshot, the status is displayed as Offline (Ngoại tuyến) with Available from 10:00. This time is determined by the user’s working hours settings in Microsoft Teams. If working hours are not configured, the status will appear as shown in the third screenshot.
Please feel free to let me know if you have any further questions or concerns. I’ll be happy to assist.
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Nam-D 3,895 Reputation points Microsoft External Staff Moderator
2026-03-25T14:43:37.16+00:00 Dear @Vũ Thị Nhân Ái
If you still have further concerns, please feel free to let me know.
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King Ohaya 0 Reputation points
2026-08-31T21:05:11.4566667+00:00 If you want to be offline not that long ago for example Last seen 08/27 it means you were last online on August 27, 2026. You have to be Offline for 6 months or 1 year.
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AI answer
2026-03-24T13:28:37.9866667+00:00 In Microsoft Teams these three presence states all use the same gray “Offline” icon but show different extra information:
- “Last seen … • Free at …” (Away/Last seen)
- Meaning: The user is currently not active in Teams and is being shown with a Last seen time plus the next time they are free according to their calendar.
- How it is set: Teams sets this automatically when the user has been inactive or signed out and it can still read their Outlook/Exchange calendar. The “Free at 10:00 PM” part comes from the user’s working hours and meetings.
- “Offline • Free at …”
- Meaning: The user is offline (not signed in on any device) but Teams still has access to their calendar, so it shows when they will next be free.
- How it is set: Automatically when the user is not logged in to Teams, while calendar information is available.
- “Offline” (only)
- Meaning: The user is offline and Teams either has no calendar information to show or does not surface it in that view.
- How it is set: Automatically when the user is not logged in on any device. For some users (for example, external contacts or where calendar data is not available), only the plain “Offline” text is shown.
Functionally, all three indicate the user is not currently available in Teams. The difference is only whether Teams can also show the last time they were seen and/or their next free time from the calendar.
References:
AI-generated content may be incorrect. Read our transparency notes for more information. - “Last seen … • Free at …” (Away/Last seen)