Out of office when im not OOO

Question

Out of office when im not OOO

Ribeiro, Adriana G 0

My teams is set to available OOO and ive tried everything to fix it and i dont see anything on my outlook calendar that states im OOO.

Thanks

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2 answers

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Answer 1

In this scenario, the Outlook calendar and Teams presence can get out of sync, so status shows as Out of office even when there’s no obvious OOO entry.

Based on the documented behavior and known issues, check and correct the following:

Verify “Show As” on all-day and recurring events

In new Outlook, any calendar item can be marked as Out of Office and drive Teams status.
On the calendar, right‑click any all‑day or long‑running events (including recurring ones) and select Show As.
Make sure none of them are set to Out of Office; change them to Busy or Free as appropriate.

Check for hidden/less obvious OOO events

Look for:
- Events on secondary calendars that are overlaid with the main calendar.
- Old recurring OOO events that still have future occurrences.
Right‑click each suspicious item → Show As → confirm it is not Out of Office.

Understand that Teams and Outlook can show different presence

There is a known issue where automatic Out of Office replies in Outlook can cause a mismatch:
- Others may see a different status in Outlook vs. Teams (for example, Away or Offline in Outlook but Out of office in Teams).
If automatic replies were recently turned on or off, allow some time and restart both Teams and Outlook to force a refresh.

Confirm Teams status behavior from calendar

In new Outlook and Outlook on the web, presence is driven by calendar:
- Out of office indicates the individual is out of the office and unavailable.
- Do not disturb and Busy can also be driven by meetings and calendar info.
After fixing any OOO‑marked events, fully quit and restart Teams so it re‑reads calendar state.

If the status still shows as Out of office after verifying there are no events marked Out of Office and after restarting Outlook and Teams, this falls into the known presence issues category and may require tenant‑level investigation by support.

References:

Answer 2

Hi @Ribeiro, Adriana G,

Good day, and thank you for the clear details and for the troubleshooting you have already completed.

Microsoft Teams is showing your presence as “Available, Out of Office” even though you are not out of the office and you do not see any Out of Office time on your Outlook calendar.
This can happen because Teams presence is influenced by signals that sync between Teams and Outlook, not only by what appears on the main calendar view. In particular, an Out of Office schedule set in Teams can sync with Outlook automatic replies, and Teams can also keep the Out of Office label if it detects automatic replies or a calendar item that is marked “Show as: Out of office,” including certain accepted invites.

Please follow some workarounds below, as they are designed to fit your situation:

1/ Turn off any Out of Office schedule that was set directly in Teams

Open Teams and select your profile picture, then select Set status message and open Schedule out of office.
Switch off automatic replies, remove any configured date or time period if it is present, and then select Save.
For reference, Microsoft guidance is available here: Schedule an out of office status in Microsoft Teams - Microsoft Support

2/ Disable Automatic Replies from Outlook on the web to clear any remaining sync signal

Sign in to Outlook on the web for the same mailbox and open Settings, then go to Mail, then Automatic processing, then Automatic replies.
Select Don’t send automatic replies, save the change, and then close and reopen Teams to refresh your presence.

3/ Check for any calendar items marked “Show as: Out of office,” including accepted PTO style invites

In Outlook or Teams Calendar, review current and upcoming events, especially all day or multi day items, and open any event that could be affecting your availability.
If the event shows “Out of office” in the “Show as” field, change it to Free or Tentative, or decline it if it should not apply to your availability, then restart Teams and check your status again.

4/ If you have already tried the usual troubleshooting steps and the status still does not change, one common cause is an accepted PTO or leave invite that was created with “Show as: Out of office.” In that case, Teams continues to follow the Exchange calendar signal, even when your own automatic replies are turned off.

Open your Outlook calendar and look for any PTO, leave, or time away invites you accepted from someone else.
Open the invite and then change your response from Accepted to Declined, or remove the invite from your calendar if it should not apply to your availability.
Restart Teams after the change, and then check whether your presence updates back to normal.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If you have any updates regarding the issue, please feel free to share them with me.

Thank you for your patience and your understanding. I look forward to continuing the conversation.

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Vy Nguyen 11,410 Reputation points Microsoft External Staff Moderator

2026-03-20T22:10:45.23+00:00

Hi @Ribeiro, Adriana G,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.
Ribeiro, Adriana G 0 Reputation points

2026-03-24T18:27:26.9433333+00:00

It says i will be OOO until March 13 and i dont know how to delete it. i tried everything. Please help.
Vy Nguyen 11,410 Reputation points Microsoft External Staff Moderator

2026-03-26T19:08:39.58+00:00

Hi @Ribeiro, Adriana G,

Thank you so much for your update and for the time and care you have put into trying the suggestions that were shared earlier. I am truly sorry the issue is still persisting, especially since your status continues to show “Out of Office until March 13” and you are unable to remove it.

Because Teams presence can follow signals coming from the mailbox and calendar service, the out of office indicator can remain active even when it is no longer obvious where it is being set, and this scenario can require deeper diagnostics to identify the specific signal that is still being applied.

To move this forward efficiently and avoid any unnecessary disruption, please ask your IT administrator to open a support ticket directly with the Microsoft Support team. They can review the relevant service side logs and diagnostics and then provide guidance that matches your tenant configuration.

Your IT administrator can raise a support ticket by visiting: Get support - Microsoft 365 admin | Microsoft Learn

At this stage, I’ve explored all currently available options from our side, and while I’d love to offer a more flexible workaround, this particular issue needs a deeper investigation. The Microsoft Support team is best equipped to analyze the logs, pinpoint the root cause, and provide a resolution tailored to your environment.

If you choose to submit a support ticket, feel free to share the ticket number with us. I’ll be happy to track the progress from our side as well.

Thank you again for your understanding. Please don’t hesitate to reach out if you need any assistance with the process.

Wishing you a great day ahead.