my message templates don't appear under the message toolbar

Hi Traiden Clarke

Based on your description, it sounds like you are looking for the 'View Templates' or 'My Templates' button that usually sits on your Ribbon. If so, this is a known issue where the Add-in gets disabled or hidden. You can check this Microsoft Support article below which guides you on how to re-enable it via the 'Get Add-ins' menu:

My Templates are missing from Outlook - Microsoft Support

You generally do not need Admin rights to do this. However, if the "Get Add-ins" button is grayed out, your IT Department may have restricted access to Add-ins.

Additionally, if this situation above was not your issue, to better understand your situation, may I know:

• Are you referring to Quick Parts or a saved template file (.oft) instead of the add-in mentioned above?
• Does the "My Templates" button appear if you log into Outlook on the Web?
• What type of email account are you using (Exchange, POP, or IMAP)?

I hope this information proves helpful and I look forward to your response!

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