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THIS IS VERY URGENT, PLEASE HELP.
I am Tim Myerson (Technical Management) see first attachment [Moderator note: personal info removed]
I am also the ISP that both provides and hosting the domain [Moderator note: personal info removed] and have full root level access.
I have attempted to follow the instructions shown in this screenshot, obtained by searching for instructions on how to achieve the required change: Screenshot 2026-03-09 at 16.44.40.png BUT YOUR AI CHAT BOT WILL NOT CONNECT ME . I am asked why I'm calling and I sate clearly "I need to speak to the Data Protection Team regarding an orphaned tenant. Our only Global Administrator has passed away, and we are locked out", it repeats the question three times and then informs me that 'only a Global Administrator' can use this process ...
YOUR URGENT ACKNOWLEDGEMENT OF THIS TICKET AND EXPEDITED ASSISTANCE GREATLY APPRECIATED.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
For business phone support, see https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 . You need to get in touch with the Data Protection Team.
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As this forum is a public platform, we’ve taken steps to help protect your privacy by removing your organization’s domain name from your message. To ensure your data remains secure, we kindly recommend avoiding the inclusion of personal or organizational details such as domain names or screenshots with sensitive information in future posts.
Hi @Tim Myerson,
Thank you for posting your question in the Microsoft Q&A forum, and I’m sorry to hear about the situation.
To ensure we resolve this securely, I have initiated a private message for your convenience and left a note there. At your earliest availability, please review that message so I can assist you more affectively.
To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.
Thank you for your attention to this matter. I look forward to your response.
Hi @Tim Myerson,
I hope everything is going well on your end.
I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.
If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.
I want to ensure everything is functioning smoothly and that your experience remains seamless.
Thank you again for your collaboration throughout the troubleshooting process.
I look forward to hearing from you soon.