Squarespace told me to contact concerning my business email

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Dear @Craig Luzinski, 

Thank you for posting your question in the Microsoft Q&A forum.   

As a moderator, I don't have the tools to investigate your specific account directly because this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. However, I will try my best to guide you as clearly as possible.    

• Since Squarespace only hosts your website and not your email account, that's why they cannot help you regain access. Your email is managed through Microsoft. If you cannot access your email account, you will also lose the ability to manage your website. 
• Based on my research, the email address containing the hyphen (-) is the one associated with your active Microsoft account. 
• In this case, you must contact the Microsoft Data Protection Team. They are the only department with the tools to verify your identity, check your account status, and restore your access.  

I have outlined two specific ways to reach them below; please help me try both immediately to resolve this as quickly as possible. 

Option 1: You might need to contact Data Protection Team via phone service number via this link: Customer service phone numbers - Microsoft Support.  

The biggest goal is to get past the IVR (automated system) to a live agent and emphasize this critically important security factor. Please help me try this script as below, this is a script commonly used for authentication issues to bypass the IVR, but you can try it to see if it helps you get through the system. Please help me speak loudly, only keywords, clearly, and patiently waiting for the machine to respond. First, when you call the hotline, they will ask you what kind of problem you are struggling with.   

Answer: Authenticator.  
A: What products do you use?  
B: Office 365 for business.  
Verification: Education or company account?  
B: For companies  
A: Are you an administrator?  
B: Yes.  
A: Are there any other administrators in your organization?  
B: No.  
A: I need one.... Service request?  
B: Yes  

When you reach out to real agent, they will be able to create a ticket for you under the affected tenant and then transfer this ticket to Data Protection team.   

Option 2: Create a new tenant with trial subscription to access and submit a ticket in Admin Center. 

If you still can't get through to a real person for help, help me try this: 

Register for a free trial (new tenant with trial subscription) of Microsoft 365 at this link: Compare All Microsoft 365 Plans | Microsoft. The goal is to create a temporary Global Admin account so you can log in to the Microsoft Admin Center. Once you're in, you can submit a support ticket directly to Microsoft. Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.   

How to Submit the Support Ticket in Admin Center: Get support - Microsoft 365 admin | Microsoft Learn 

Once you have successfully reached the Data Protection Team, please prepare any documentation that can verify your permissions; they will assist you in regaining access.  

I am standing by to assist with any information. If you have any questions or require further clarification, do not hesitate to reach out. 

Looking forward to your response!  

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