SharePoint News Web Part doesn't show new news

Question

SharePoint News Web Part doesn't show new news

Tobias Stommel 0

Hello,

we are a German organisation that recently developed problems with SharerPoint and it's News Webparts. We have been using it for many years and have mutiple implimented. However, this week we started having trouble with News not appearing in webparts, while they are visible in the direct list of news and the libraries.

We have tried multiple solutions that we found in MS forums, but none have worked as of yet.

We tried to:

reindex the sites
promoting the sites (they are already published as news)
We also went through a lot of the different websites settings and havent found anything related to it

It does, however work, if we release the news and then SEPARETLY add it as a link to instead of news, but that is not the point of the webpart.

We have also read about it being a potential problem with the date format that is not the american standard (MM-DD-YYYY). We use DD-MM-YYYY, but I fail to see how this could be the issue.

We do use managed properties to sort some of the news, but it is only one column with four different, mutually exclusive options. Therefore it should not be connected to that either.

Sadly all screenshots I could attach would be in German, but if you cannot provide a solution with this discription, then I will change my language settings and provide English screenshots.

Thank you in Advance.

Martin Laplante 406 Reputation points

2026-04-14T16:10:40.1966667+00:00

I just noticed this. Did you get it resolved? Since you mentioned language, one possibility is that you recently added an alternate language to the site where the news webpart is located, which triggered automatic filtering of news by language. For sites whose base language doesn't match the news posts, for example the news is in German but the site's base language is English, as soon as you turn on the multilingual feature by adding a language, then the German news posts will suddenly be considered to be in English, the base language of that site, and be filtered out for German users.

I have seen an issue with the date formatting before, but it's not because SharePoint can't figure it out. SharePoint does not store dates as strings, so it's happy to display strings in whatever format is set by the user's regional settings. Note that the region settings are not the same as the language settings. That can lead to user errors when a user believes that their selected regional settings are dd-mm-yyyy while in fact it is mm-dd-yyyy, and manually enters a date incorrectly. If news scheduling is on and the user enters dates manually rather than using the calendar, they can enter an incorrect date.

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Martin Laplante 406 Reputation points

2026-04-14T16:10:40.1966667+00:00

I just noticed this. Did you get it resolved? Since you mentioned language, one possibility is that you recently added an alternate language to the site where the news webpart is located, which triggered automatic filtering of news by language. For sites whose base language doesn't match the news posts, for example the news is in German but the site's base language is English, as soon as you turn on the multilingual feature by adding a language, then the German news posts will suddenly be considered to be in English, the base language of that site, and be filtered out for German users.

I have seen an issue with the date formatting before, but it's not because SharePoint can't figure it out. SharePoint does not store dates as strings, so it's happy to display strings in whatever format is set by the user's regional settings. Note that the region settings are not the same as the language settings. That can lead to user errors when a user believes that their selected regional settings are dd-mm-yyyy while in fact it is mm-dd-yyyy, and manually enters a date incorrectly. If news scheduling is on and the user enters dates manually rather than using the calendar, they can enter an incorrect date.

Answer 1

Dear @Tobias Stommel,

Welcome to Microsoft Q&A.

Thank you for taking the time to describe the issue in such detail.

Based on your description, the key point is that the news posts are successfully published and visible in the Site Pages/News library, but do not appear in the News web part. This strongly indicates that the issue is not related to publishing, permissions, or basic web part configuration, but rather to how the News web part retrieves items through SharePoint Search.

There are two factors in your scenario that are particularly relevant and have been associated with similar behavior in SharePoint Online:

First, the News web part relies on search metadata such as Promoted State, First Published Date, and sorting/filtering logic handled by the search index. In environments using European date formats (DD‑MM‑YYYY), there have been reports where newly published news items are not returned correctly by the News web part, especially when sorting or filtering is involved. While the pages themselves display the correct dates in the library, the search layer may misinterpret the date when building the query, causing the items to be excluded from the results shown by the web part.

Second, you mentioned that you are using managed properties to sort or control how news is displayed. Even if this is only a single column with mutually exclusive values, it is important to note that the News web part is more sensitive to managed‑property filtering than lists or libraries. There have been recent regressions where the combination of managed property filters and published date handling causes news items to disappear from the News web part, even though nothing has changed in the site configuration.

Given these points, I recommend the following steps:

1/ As a temporary validation step, test the News web part without any managed‑property sorting or filtering. If the missing news items appear immediately, this confirms that the issue is tied to search filtering rather than publishing.

2/ Verify that the site regional settings match the intended locale (German) and that there is no mismatch between site locale and user profile language.

3/ Since this behavior started recently without changes on your side, the most effective next step is to open a Microsoft 365 support ticket from the Admin Center under SharePoint Online. The support team can review the backend search query and confirm whether this is a known service issue affecting your tenant.

You can raise support ticket from Microsoft 365 Admin Center>Support>Help & Support.

For reference:  Get support | Microsoft Docs  

User's image

If you are able to provide English screenshots later, that can certainly help with clarity, but based on your description, the issue is already well understood and aligns with known News web part/search‑related problems.

I hope this explanation helps clarify what is happening and points you in the right direction. Please let us know if you receive an update from Microsoft Support, as it may help others facing the same situation.

Looking forward to hearing back from you with any updates or additional details.

Warm regards,

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SharePoint News Web Part doesn't show new news

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