Onedrive signin error on Macbook Air - AADSTS90023: Invalid STS request

Question

Onedrive signin error on Macbook Air - AADSTS90023: Invalid STS request

Rudi Potgieter 0

I changed machines yesterday and can't sign into OnDrive on my new MacBook Air. I have tried all the fixes listed online around deleting keychain entries, running terminal commands etc. nothing works.

Apple M4

Tahoe 26.3 (25D125)

Would really appreciate any advice

Rudi Potgieter 0 Reputation points

2026-02-20T12:31:56.2066667+00:00

Forgot to add all other MS apps runs normally (OneNote, Outlook, Office etc)
Theresa Widner 0 Reputation points

2026-03-09T19:19:01.2233333+00:00

I've got the same problem with a new M4 MacBook Air. Did you find a resolution?

2 answers

Your answer

Rudi Potgieter 0 Reputation points

2026-02-20T12:31:56.2066667+00:00

Forgot to add all other MS apps runs normally (OneNote, Outlook, Office etc)
Theresa Widner 0 Reputation points

2026-03-09T19:19:01.2233333+00:00

I've got the same problem with a new M4 MacBook Air. Did you find a resolution?

Answer 1

Anonymous

Hi Rudi Potgieter,

Welcome to Microsoft Q&A Forum! Have a good day and I hope you're doing well!

I completely understand how frustrating this is.

Before we dive into technical fixes, have you tried signing into OneDrive via a web browser? If you can sign in successfully on the web, it confirms your account is active and the issue is strictly isolated to the OneDrive app on your new Mac.

I see you’ve already been quite thorough by clearing out the Keychain Access entries and running some Terminal commands to flush caches, yet the issue persists.

However, since you mentioned using Terminal, I just want to double-check one specific detail: Did you specifically run the official ResetOneDriveApp.command script hidden inside the app bundle?

Based on my research, especially with migrated data causing token conflicts, opting to reset the OneDrive app using this internal tool is often the best way to resolve the "Invalid STS request" error.

Note: This process will sign you out completely and re-initialize the app. While your data on the cloud is safe, please make sure you’ve taken a backup of your local OneDrive folder just to be safe.

Here is how to reset the app to its original state:

Open Finder and go to the Applications folder in the left sidebar.
Locate the OneDrive icon.
Right-click (or Control + Click) on OneDrive and select Show Package Contents.
Open the Contents folder.
Open the Resources folder.
Look for a file named ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command).
Double-click the file to run it.

Please note: A black window (Terminal) will pop up and run several lines of code. Please wait until it finishes. Once done, the OneDrive icon in the top menu bar might disappear, and you can try opening the app to sign in again.

I hope this helps resolve the issue. If the issue still persists or if I was unclear about anything, please feel free to reach out anytime.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Rudi Potgieter 0 Reputation points

2026-02-20T16:11:55.6733333+00:00

Hi Mathew, thanks for the detailed response. I can access OneDrive online and in fact my files are visible within Teams. I ran the command successfully and unfortunately, still had the same outcome. Any additional help would be appreciated
Anonymous

2026-02-23T05:15:10.38+00:00
Hi Rudi Potgieter,

Thanks for the update. Since you can access your files via the Web and Teams, we know your account is healthy. The issue seems strictly isolated to the OneDrive application's authentication cache on this specific machine.

Based on my research, the standard reset script sometimes fails to clear the Shared Office Identity files that get carried over during Migration Assistant.

Before we proceed with a "Clean Reinstall," please check one crucial setting:

1. Check System Time: The error AADSTS90023 (Invalid STS request) is extremely sensitive to System Time. Please double-check that your Mac's date and time are set to "Set time and date automatically" in System Settings > General > Date & Time.

2. Perform a "Clean" Reinstall: If the time is correct, we need to manually remove the corrupted shared tokens and app containers.

The steps below involve deleting the "Group Containers" folders. This will sign you out of all Microsoft applications (Teams, Word, Excel, Outlook, etc.). Please ensure you have your login credentials ready and have saved any open work in other Office apps before proceeding.

Step 1: Cleanup

Quit all Microsoft Apps (OneDrive, Teams, Word, Excel, Outlook).

Open Finder > Applications and drag OneDrive to the Trash.

In Finder, press Command + Shift + G and paste: ~/Library/Group Containers/

Locate and Move to Trash the following folders (these contain the shared authentication tokens):

UBF8T346G9.ms

UBF8T346G9.Office

UBF8T346G9.OfficeOsf

Press Command + Shift + G again and paste: ~/Library/Containers/

Locate and Move to Trash any folders related to OneDrive, typically named:

com.microsoft.OneDrive (or com.microsoft.OneDrive-mac)

Empty the Trash.

Step 2: Restart & Reinstall

Restart your Mac (Do not skip this step; it clears the system cache).

Download the latest OneDrive version here: https://www.microsoft.com/en-us/microsoft-365/onedrive/download

Install and try signing in again.

This process essentially forces your Mac to generate a completely new "Identity Card" for Microsoft services, which should resolve the conflict from the migration. Let me know if this works for you.
Rudi Potgieter 0 Reputation points

2026-02-23T09:45:00.63+00:00
Morning Mathew, unfortunately, still the same error (and to be doubly sure, I followed the process twice). Two things

Couldn't find BF8T346G9.OfficeOsf in either of the cleanups I did

When I open OneDrive after the new install, it already has my email populated, which worries me that it's still cached somewhere. Unless this is just from my general Office profile. Should I not do a complete uninstall of office including Company Portal?
Rudi Potgieter 0 Reputation points

2026-02-23T12:06:49.0833333+00:00

Update - I have now "Erased All Content and Settings" had no other MS apps installed besides OneDrive and still got the same error.
Anonymous

2026-02-24T12:30:30.64+00:00

Hi Rudi Potgieter,

I am genuinely sorry to hear that even after a complete factory reset ("Erase All Content and Settings"), the issue persists. That must be incredibly frustrating, especially after dedicating so much time to troubleshooting a brand-new machine.

However, this result is actually very critical diagnostic data. Because you are on a completely fresh OS with no other apps installed, we can now definitively rule out any local cache, corrupted files, or migration conflicts on your Mac.

If a fresh install fails immediately with AADSTS90023, the issue is almost certainly caused by an external factor likely a Tenant Policy (Conditional Access) blocking this specific new hardware ID or a backend authentication mismatch.

Please reach out to your IT Department / M365 Administrator immediately. Since I cannot see your organization's backend settings, your IT Admin needs to check the Azure Active Directory Sign-in Logs for your account. They will be able to see the specific failure reason for the AADSTS90023 error (e.g., Device not compliant, Company Portal enrollment required, or Conditional Access blocking unmanaged devices).

If your IT team cannot resolve it internally, they can escalate this by opening a formal Support Ticket with the Microsoft 365 Engineering Team. The support engineers can look into the backend logs to see why the STS request from your specific M4 Mac is being rejected.

As a community moderator in this peer-to-peer forum, I do not have access to your organization's system logs or tenant policies to troubleshoot server-side rejections. I have guided you through every possible client-side fix, but this issue now requires administrative access to resolve.

I truly hope your IT team can get you up and running quickly. Best of luck!
Rudi Potgieter 0 Reputation points

2026-02-24T13:24:31.83+00:00

thanks for all the help Matthew
Anonymous

2026-02-25T04:18:24.4933333+00:00

Hi Rudi Potgieter,

Thank you so much. If you have any concerns, questions, feel free to reach out anytime.

Answer 2

The error code AADSTS90023 typically indicates an issue with the authentication request when signing into OneDrive. Here are some steps you can try to resolve the issue:

Verify Account Type: Ensure that you are using the correct Microsoft account (personal or work/school) that is associated with your OneDrive.
Clear Cache and Cookies: Sometimes, cached data can cause issues. Clear your browser's cache and cookies if you are signing in through a web browser.
Check Network Connection: Make sure your MacBook Air is connected to the internet and that there are no network issues that could be affecting the sign-in process.
Update OneDrive: Ensure that you are using the latest version of OneDrive. Check for updates in the App Store or through the OneDrive application.
Reinstall OneDrive: If the above steps do not work, try uninstalling and then reinstalling the OneDrive application on your Mac.
Check for System Updates: Make sure your macOS is up to date, as updates can fix bugs and improve compatibility.

If these steps do not resolve the issue, consider reaching out to Microsoft Support for further assistance.

References:

Error 0x8004de85 or 0x8004de8a when signing in to OneDrive

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Onedrive signin error on Macbook Air - AADSTS90023: Invalid STS request

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