A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
Hi Claire
Thank you for reaching out to Microsoft Q&A Forum and sharing your concern.
The View > Paper Size feature you may have read about is available only in OneNote for Windows (Desktop). At this time, OneNote for Mac, OneNote for the web, and tablet/mobile apps do not support the “Set Page Size” feature.
On these platforms, OneNote uses an infinite canvas, which means there is no built‑in A4 page guide or printable boundary that can be enabled. As a result, there is also no native A4 template that prevents handwriting or images from crossing page breaks during PDF export.
When exporting to PDF, OneNote must “paginate” this infinite canvas. If handwritten strokes, images, or content containers extend beyond what OneNote interprets as a printable area, they may be: split across pages, cropped, or omitted entirely in the resulting PDF.
Based on similar cases, the following workarounds have helped some users.
- Use “Print to PDF” instead of Export: Printing the page and selecting a PDF printer can sometimes produce better results than using the Export function, especially for handwritten content.
- Print to PDF from OneNote for the Web: Open the notebook in OneNote for the web and ensure it is fully synced. If your handwritten notes display correctly in the browser, use the browser’s Print option and select Save as PDF.
Additional workaround details involving third‑party PDF creation tools have been shared with you via private message.
Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.
Given these limitations, the most appropriate avenue for product changes or feature requests is to submit feedback through the official Microsoft feedback channels: OneNote · Community
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.