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I am the sole admin on my PROD environment.
The MFA was removed before SMS was setup and now login is impossible without MFA.
Unable to login, need Data Protection Team assistance to reset MFA access.
Previous ticket created, no response or action in 4 days, despite multiple emails sent and the promise of transferring to Data Protection Team after finally speaking to a human.
Tracking ID (26012xxxxxxxx549) [Moderator's note: personal info removed]
Automated phone system robo-hangs up without further options or resolution, need human interaction.
Please assist, thanks.
Moved from: Microsoft 365 and Office | Other
As your AI-bot has suggested, I have already created ANOTHER account in order to create a support ticket, which has already been noted previously.
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Dear @Nicholas Barkley,
Thank you for posting your question in the Microsoft Q&A forum. I understand that you are locked out of your only admin account, especially in a production environment where MFA was removed before SMS or backup methods were set up.
I want to reassure you that although I cannot access your ticket directly, I am contacting the agent in charge to escalate your case. I’ve highlighted the urgency of your situation and requested that your ticket be reviewed as soon as possible and escalated to the correct team.
Please know that your ticket has not been forgotten. I will continue to monitor it closely and will let you know as soon as I receive any updates from the assigned agent.
Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.
I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you.
Thank you for your cooperation.
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