Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
SIGN IN ERROR INTO MY AZURE PORTAL
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Henry Ejemdibia
0
Reputation points
Sign-in failed
Error code: interaction_required
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 88f31f77-c822-4e0a-be90-134913ab5e00 Correlation ID: 019c141a-5350-72c8-be01-941b31e9a080 Timestamp: 2026-01-31 12:49:56Z
Why am I getting this, and can I get help to resolve this, please? Thank you
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Shikha Ghildiyal 7,075 Reputation points Microsoft Employee Moderator2026-01-31T16:16:18.7+00:00 Hi Henry Ejemdibia,
Thanks for reaching out to Microsoft QnA
Error message
Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about ...is expected for tenants' inaccessible due to inactivity.
Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.
Take the appropriate steps depending on your goals for the tenant and your role in the environment.
Administrators
If you need to reactivate your tenant:
- The tenant administrator can reach out to Microsoft, see the global support phone numbers.
- Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.
If you don't plan to reactivate your tenant:
- The tenant is deleted after 20 days of being inaccessible due to inactivity and it isn't recoverable.
- Review Microsoft's data protection policies, here.
Application owners/developers
- Minimize the number of authentication requests sent to this deactivated tenant until the tenant is reactivated.
- Refrain from submitting another assistance request. You are contacted once that a decision is made.
- Review Microsoft's data protection policies.
Reference : https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant
If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
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Sridevi Machavarapu 17,230 Reputation points Microsoft External Staff Moderator2026-02-02T01:56:37.24+00:00 Hello Henry Ejemdibia,
To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):
- Tenant ID or affected user's mail
- Contact email address
- Contact phone number with country code
- Country
- Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
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