Login Issues

If you are encountering an error page when trying to log into your Outlook account, it could be due to several reasons. Here are some steps you can take to troubleshoot the issue:

1. Check Your Credentials: Ensure that you are entering the correct email address and password. If you have forgotten your password, you may need to reset it.
2. Account Lockout: If you have attempted to log in multiple times unsuccessfully, your account may be temporarily locked. In such cases, it is advisable to wait for 24 hours before trying again.
3. Clear Browser Cache: Sometimes, clearing your browser's cache and cookies can resolve login issues.
4. Try a Different Browser or Device: If the problem persists, try accessing your Outlook account from a different web browser or device.
5. Check for Service Outages: Occasionally, there may be server-side issues affecting login. You can check the Microsoft service status page to see if there are any ongoing issues.
6. Contact Support: If none of the above solutions work, consider reaching out to Microsoft support for further assistance.

If you are still experiencing issues, you might want to refer to specific error messages you see for more targeted troubleshooting steps.

Hello Prudent, Liliane
Thank you for posting question to Microsoft Q&A Forum.
According to this issue, please specify on which error page by providing a screenshot or a description that prevented you from accessing Outlook account.

Please review the first answer from Q&A Assist to see if it could help you. May I know if you are able to sign-in Outlook on the web (OWA) via this link: https://outlook.office.com
I also initiated a private message with you, please provide further detail so I could return with accurate troubleshooting steps.

Please also check on this article: https://support.microsoft.com/en-us/office/troubleshoot-outlook-for-windows-issues-241bb0fc-b201-4bb2-98d3-74750a27029e#id0ebbf=classic_outlook

I am looking forward to your update.

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