can't create new tags in OneNote MacOS

Question

can't create new tags in OneNote MacOS

Kevin Clarke 35

In Version 16.105.2 (26012530) I can now no longer create new tags (MacOS). In Version 16.99 (25072714) this works fine.

There is a menu item for Create New Tag, but it just shows a spinning wheel for a moment and then nothing.

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Answer accepted by question author

Anonymous

Hi Kevin Clarke

Thank you for reaching out to Microsoft Q&A Forum and sharing your experience.

I appreciate you confirming that you’ve already restarted, updated, and reinstalled OneNote, and that there has been no change.

I’ve tested OneNote for Mac version 16.105.2 on my own macOS environment and wasn’t able to reproduce this behavior. In my testing, the Create New Tag option worked as expected. Since the issue persists after reinstalling, this suggests it may be related to a specific user profile, notebook, or local configuration rather than the app installation itself.

If you haven’t already, you could try the following checks to help isolate the cause:

Sign out of OneNote, then sign back in and test again
Test in a new or different notebook
Test using a new macOS user profile, then sign in to OneNote and check whether the issue occurs there as well

If none of the above changes the behavior, one remaining step is to reset OneNote’s local container to clear cached data and preferences:

Close OneNote completely
In Finder, press Command + Shift + G and enter ~/Library/Containers
Locate Microsoft OneNote (or com.microsoft.onenote)
Move the folder to your Desktop as a backup
Reopen OneNote and sign in again

As a workaround, since you’ve confirmed that version 16.99 works correctly, you may choose to continue using that version for now. To help maintain stability, you might also consider temporarily disabling automatic updates to prevent the app from upgrading again until this behavior is better understood. Please refer to this article: Update history for Office for Mac

Please let me know how things go on your side as your update can also assist others in the community who may be facing the same issue.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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4 additional answers

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Answer 1

Stéphanie Périquet - Pearce 15

I have the same issue MacOS 26.3 & OneNote 16.106.

I followed the steps above and that didn't solve the problem.

I can create new tags, but I can do that on the online version and the tags show on the local OneNote as well.

Has anybody been able to reliably sort this issue?

Anonymous

2026-02-17T05:38:44.24+00:00

Hi Stéphanie Périquet - Pearce

Thank you for sharing your experience and the additional context.

Since this introduces a different scenario and set of requirements from the original question, I recommend creating a new thread and including these details there. This helps avoid mixing multiple issues in one discussion and allows moderators to focus on your specific use case more effectively.

Creating a separate thread will also enable us to request additional information via private message if needed, while helping protect personal or organizational data.

Thank you for your understanding.

Answer 2

Kevin Clarke 35

I can't see Flora's answer, but did verify that others in my company have the same problem with 16.105.

I did verify that on my personal MacBook Pro, I do not see this problem so I'm going to chalk this up to something our company has set.

I reverted to 16.99 for the time being and will contact our internal support.

Anonymous

2026-01-30T02:38:16.0966667+00:00

Hi Kevin Clarke

Thanks for confirming. It’s useful to know the issue affects multiple users in your organization on version 16.105, but not personal devices, which does point to an organization‑specific setting rather than a general OneNote issue.

Rolling back to version 16.99 and engaging your internal support team sounds like the appropriate next step. If you have any other questions or notice any changes after working with your internal support team, feel free to reach out again and update the thread.

Answer 3

Kevin Clarke 35

I've restarted, updated, and resintalled - no change.

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Answer 4

If you're unable to create new tags in OneNote on macOS after updating to Version 16.105.2, it may be due to a bug or issue introduced in that version. Here are some steps you can take to troubleshoot the problem:

Restart OneNote: Close and reopen the application to see if that resolves the issue.
Update OneNote: Check if there are any new updates available for OneNote. Sometimes, updates include fixes for bugs that could be causing your issue.
Run in Safe Mode: Try launching OneNote in Safe Mode to determine if any background applications are causing interference.
Reinstall OneNote: If the problem persists, uninstalling and then reinstalling OneNote may help to reset any corrupted files or settings.
Contact Microsoft Support: If none of the above solutions work, consider reaching out to Microsoft support for assistance specific to your situation.

Unfortunately, the provided context does not contain specific information regarding the tagging issue in OneNote for macOS, but these general troubleshooting steps are often effective for resolving application-related problems.

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can't create new tags in OneNote MacOS

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