If your AZ-305 certification exam shows as passed but is not reflected as active in your transcript, it may be due to a few reasons:
- Check Credential Requirements: Ensure that you have met all the necessary requirements for the certification. Sometimes, additional steps may be needed after passing the exam.
- Login Account Confirmation: Make sure you are logged into the correct Microsoft Learn profile. If you have multiple accounts, you might be checking the wrong one.
- Waiting Period: It can take up to 24 hours for exam results to appear in your Learn profile after passing the exam. If it has been longer than that, you may need to investigate further.
- Contact Support: If the issue persists, it is advisable to contact Microsoft Credentials Support for assistance. They can help verify your account and resolve any discrepancies related to your certification status.
You can reach out to them by following these steps:
- Go to Microsoft Credentials Support.
- Sign in with your Microsoft account.
- Fill out the required information and submit your support request.
This will ensure that your issue is directed to the appropriate team for resolution.
References: