Is Microsoft outlook not working? I am unable to send or receive emails.

Question

Is Microsoft outlook not working? I am unable to send or receive emails.

Phillip Hankins 0

unable to send or receive emails. Is outlook down?

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Mayur Khah 0 Reputation points

2026-01-23T07:51:10.3033333+00:00

i am facing the outlook mail receiving issue
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Ruby-N 13,345 Reputation points Microsoft External Staff Moderator

2026-01-23T23:03:29.11+00:00

Dear @Mayur Khah,

Thank you for reaching out and sharing the issue you have been experiencing with receiving emails in Outlook.

I would like to inform you that the service incident related to the email delivery issue, MO1221364, has been fully resolved and the service is currently operating in a healthy state. Email flow should now be functioning normally.

At your convenience, please try sending a test email to verify that messages are being received as expected. If you continue to notice any irregular behavior, I also recommend checking the Junk Email folder and reviewing any inbox rules that might affect message delivery.

I truly appreciate your patience while this matter was being addressed. Should you need any further assistance or if questions come up, please feel free to reach out.

2 answers

Mayur Khah 0 Reputation points

2026-01-23T07:51:10.3033333+00:00

i am facing the outlook mail receiving issue
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Ruby-N 13,345 Reputation points Microsoft External Staff Moderator

2026-01-23T23:03:29.11+00:00

Dear @Mayur Khah,

Thank you for reaching out and sharing the issue you have been experiencing with receiving emails in Outlook.

I would like to inform you that the service incident related to the email delivery issue, MO1221364, has been fully resolved and the service is currently operating in a healthy state. Email flow should now be functioning normally.

At your convenience, please try sending a test email to verify that messages are being received as expected. If you continue to notice any irregular behavior, I also recommend checking the Junk Email folder and reviewing any inbox rules that might affect message delivery.

I truly appreciate your patience while this matter was being addressed. Should you need any further assistance or if questions come up, please feel free to reach out.

Answer 1

Dear @Phillip Hankins,

Thank you for posting your question in the Microsoft Q&A forum.

I understand how inconvenient it must be when Outlook isn’t able to send or receive email.

I would like to let you know that this issue has now been officially reflected in the Service Health section of the Microsoft 365 admin center under Issue ID: MO1221364. If you are the IT admin for your organization, you can review the incident there for more detailed, real-time updates.

User's image

The engineering team has already begun their investigation with high priority. They are working to identify the underlying cause and restore full functionality as quickly as possible.

As community moderators, we kindly ask for your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into performing deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.

If there are any additional updates or changes from your end, please feel free to share them. I am here to support you throughout this process.

Additionally, many other users have shared similar concerns and may still be searching for clear guidance, I hope this response helps clarify the situation. Highlighting this information can make it more visible to others in the community who may be facing the same issue, making it easier for them to find guidance and contribute their feedback as well.

Thank you again for your collaboration and understanding.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have any extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Answer 2

If you are unable to send or receive emails in Microsoft Outlook, it could be due to several reasons. One common issue is the "Metered Connection Warning," which may prevent Outlook from accessing online content if you are on a metered connection. Symptoms of this issue can include:

New email messages not being received.
Sent emails remaining in the Outbox.
Error messages when configuring a new Outlook profile.

To resolve these issues, you can try the following steps:

Update your Office installation to version 2008 (Build 13127.20508) or later. You can check for updates by opening any Office application, selecting File, then Office Account, and checking under Office Updates.
If updating does not resolve the issue, consider repairing the Office application or checking for third-party applications that may interfere with Outlook.
For further troubleshooting, you can run a Microsoft 365 Diagnostic to check for connectivity issues.

If multiple users in your organization are experiencing similar problems, it might be worth checking the Microsoft 365 Service health status for any ongoing issues with the service.