A Microsoft file hosting and synchronization service.
Hi, I'm Bernard, a fellow Windows user. I'm happy to help!
This issue occurs when there is a corrupted app or service on the PC. Can you provide a screenshot of the error? While waiting, kindly follow the steps below:
Method 1. Download and Repair .Net Framework.
Kindly download and repair the Framework using this link: https://www.microsoft.com/en-us/download/details.aspx?id=30135
Once done downloading and running, try restarting the device and check.
Method 2. Do a clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.
- In the search box on the taskbar, type msconfig and select System Configuration from the results.
- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
- On the Startup tab of System Configuration, select Open Task Manager.
- Under Startup in Task Manager, for each startup item, select the item and then select Disable.
- Close Task Manager.
- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.
Troubleshooting reference: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows