Problems to log in my Teams account on a different device.

Savu, Ioana-Maria 0 Reputation points
2026-01-11T10:52:21.03+00:00

So I have a problem logging in my Teams account on a new device. I put my email (a constitutional email given to me by the university I'm studying at). But when I try to write my password, it says there was "an error". To mention my Teams account works on my old phone AND on my laptop.

Microsoft Teams | Microsoft Teams for education | Sign up and Sign in | Other
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  1. Anonymous
    2026-01-11T13:41:11.14+00:00

    Dear @Savu, Ioana-Maria, 

    Good day! Welcome to Microsoft Q&A forum! 

    Based on your description, I understand that you’re experiencing issues signing in to your Microsoft Teams account on a new device. You mentioned that the account works fine on your old phone and laptop, but when you enter your university-provided email and try to input your password, you receive an error message.

    I sincerely apologize for the inconvenience caused by this issue.

    To understand the situation better and provide you with the most suitable support, could you confirm the following information: 

    • Are you experiencing this issue with the Microsoft Teams app only or also via accessing Teams through a web browser on the new device?
    • What Teams version do you have? Is it the latest one?
    • What type of device are you using for your phone and laptop (Windows PC, Mac, iOS, Android)?
    • Do you see any specific error code or message when the sign-in fails? If possible, could you provide a screenshot or the full text of it so that I could have a visual reference and more information on it?
    • Have you recently changed your password or enabled multi-factor authentication (MFA)?
    • Are you able to sign in to other Microsoft services (like Outlook or OneDrive) on the same device using the same account?

    Your confirmation would be very helpful in ensuring you receive the most suitable support!

    Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps. 

    Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

    Thank you for your time and patience.

    If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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