Outlook app not automatically placing folders in order

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Outlook app not automatically placing folders in order

ESSOF, Ahmed (aesso8) 0

I have the Outlook app for mobile. I have a Google Pixel 9, Android 16. On the app, I have created folders and they are arranged via the app and the online Outlook in alphabetical order. On the web browser for Outlook, the folders automatically sort themselves below the main Inbox, Sent, Spam, Bin and alphabetise themselves. On the app however, every new folder I create, it sets up above my Inbox, but the other folders are below the Inbox. I want all my folders to appear below the Inbox in alphabetical order. I have reinstalled the app, cleared cache, yet still having the issue.

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Vergil-V 12,440 Microsoft External Staff Moderator

Hi @ESSOF, Ahmed (aesso8)

Thanks for reaching out to the Microsoft Q&A forum.

Based on my testing and research, I’d like to share some insights regarding how folder sort order works in Outlook for Android.

If you select View > Folder pane > Sort folders > Order folders A to Z in Outlook on the web, this setting will not sync to Outlook on Android.

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However, if you choose Custom folder order, any changes you make in Outlook on the web will sync to the Android app. This behavior is also mentioned in the Microsoft Support article: Why have the order of my folders changed? - Microsoft Support

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Additionally, Outlook for Android currently does not support manually ordering folders within the app. Features such as creating, deleting, renaming, and moving folders are still rolling out, as noted in the Microsoft 365 Roadmap: https://www.microsoft.com/en/microsoft-365/roadmap?id=489831

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In conclusion, if you want your folders to appear below the Inbox in alphabetical order, the best option for now is to set the sort order to Custom folder order in Outlook on the web and manually arrange each folder there. These changes will then sync to Outlook for Android, as the ability to manage folder order directly in the Android app has not been launched yet.

I hope this provides additional clarity. If you have any updates or further insights, please feel free to share.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Vergil-V 12,440 Reputation points Microsoft External Staff Moderator

2026-01-07T08:59:10.7333333+00:00

Hi @ESSOF, Ahmed (aesso8)
I just wanted to kindly follow up to see if you’ve had a chance to review my previous response.
I would greatly appreciate any updates you may be able to provide, particularly regarding the usefulness of the information we shared. Your feedback is essential to our ongoing efforts to enhance the quality of my support.

Thanks again for your time, and we look forward to hearing from you.
ESSOF, Ahmed (aesso8) 0 Reputation points

2026-01-07T10:16:58.7733333+00:00

Whilst this has fixed it, it seems like a very silly workaround and unsure why having the option to sort folders A-Z does not just sync with the app. It's 2025, surely this can be a thing that is fixed. I now have to manually rearrange multiple folders.
Vergil-V 12,440 Reputation points Microsoft External Staff Moderator

2026-01-07T11:29:16.8633333+00:00

Hi @ESSOF, Ahmed (aesso8)
Thank you for sharing.

I understand that the workaround may seem time-consuming and not entirely effective.

That said, I highly recommend sharing your feedback through Ideas · Community

This is the official channel for submitting suggestions, and it ensures that your feedback reaches Microsoft’s development team, where it can help shape future updates and improve the overall experience.

Your feedback is valuable and truly appreciated.

Once again, thank you for your time and contribution.
Cat Varnon 0 Reputation points

2026-03-12T19:56:32.1933333+00:00

I understand you have are still rolling out, however when will this happen? I have been waiting over a Year for the ability to sort my folders in the mobile app.
Vergil-V 12,440 Reputation points Microsoft External Staff Moderator

2026-03-13T07:45:19.28+00:00

Hi @Cat Varnon

I would like to share that, in my role as a forum moderator, I do not represent the development team and I do not have access to internal information. The guidance I provide comes only from publicly available and official sources, including the Microsoft 365 Roadmap | Microsoft 365

If you would like to follow upcoming updates or planned features, you are welcome to check the Microsoft Roadmap at your convenience. You may also visit the Microsoft Feedback Portal below to share your feedback or explore additional insight from the community: https://feedbackportal.microsoft.com/feedback

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Outlook app not automatically placing folders in order

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