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Log in with new account to onedrive on mac

Julie 0 Reputation points
2026-01-05T15:27:10.9666667+00:00

Hi,

I moved universities and am trying to install onedrive desktop for my new university/employer. I re-downloaded the onedrive app, but now every time I get stuck at the log in phase. The app asks me to fill out an old password from my keychain that does not work. Since I am not logged in, I cannot go to preferences and unlink mac (which is what I should have done). The only thing I can do is quit onedrive and restart it, but then I get stuck in the same loop.

What can I do?Scherm­afbeelding 2026-01-05 om 16.26.37

Microsoft 365 and Office | OneDrive | For education | MacOS
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  1. Dora-T 13,745 Reputation points Microsoft External Staff Moderator
    2026-01-06T00:41:56.67+00:00

    Hi @Julie

    Thank you for reaching out to the Microsoft Q&A Forum. 

    Based on your description, I understand that you’re unable to complete the OneDrive sign-in process and are being prompted for an old password. This issue may be related to cached credentials from your previous account stored in macOS Keychain. 

    Here are some steps you may consider trying to see if they help resolve the issue: 

    1.Clear OneDrive credentials from Keychain 

    -Quit OneDrive completely. 

    -Open the Keychain Access app on your Mac.  

    -In Keychain Access, search for “OneDrive.” 

    -Delete the OneDrive cached credentials. 

    Please note: The steps to delete keychains may vary. An alternative approach is to choose Window > Keychain Access, then choose File > Delete Keychain [OneDrive/Office/MS] and click "Delete References." 

    You can refer to this article for more information: Unlink and re-link OneDrive - Microsoft Support 

    2.Reset OneDrive 

    -Open Finder > Applications. 

    -Control-click OneDrive and choose Show Package Contents. 

    -Go to Contents > Resources. 

    -Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app). 

    -Start OneDrive and finish the setup process. 

    Reference link: Reset OneDrive - Microsoft Support 

    Please let me know how you get on, as your feedback is valuable to the community.  

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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