Unable to activate azure free credit

Question

Unable to activate azure free credit

Seema Gupta 0 Microsoft Employee

Hi-I have an alternate email id linked to MS employee account and I continue to get that this account is not eligible to sign up for azure. Regards.

Bharath Y P 3,060 Reputation points Microsoft External Staff Moderator

2025-12-25T20:45:55.9+00:00

Hello Seema Gupta, It seems like you're having an issue activating your Azure free credit because your Microsoft employee account isn't eligible. You’re using an alternate email linked to a Microsoft employee (work/school) account to sign up for Azure and receive “not eligible” errors. Azure’s self‑service sign‑up for personal subscriptions typically requires a personal Microsoft account, not an organizational (employee) account.

Identify your account type by Sign in to your Microsoft profile page and check whether it labels your account as “Work or school” versus “Personal.” If it’s work/school, that’s the blocker.

Since you mentioned using an alternate email linked to a Microsoft employee account, it's possible that the account is restricted from accessing Azure credits due to employment status. It’s important to confirm that your alternate account is fully eligible.

For detaisl you can go thorugh the below document:

Azure Activation FAQs | Microsoft Learn

Azure Credit Offer | Microsoft Learn

Hope thsi helps, If you have more questions, or if these steps don't help, feel free to ask! Thanks
Bharath Y P 3,060 Reputation points Microsoft External Staff Moderator

2025-12-25T23:55:43.3033333+00:00

Hello Seema Gupta, I just wanted to kindly follow up to check if you had a chance to review my earlier response. I hope the information shared was helpful. Please feel free to reach out if you have any additional questions or need further clarification. Thanks

1 answer

Your answer

Bharath Y P 3,060 Reputation points Microsoft External Staff Moderator

2025-12-25T20:45:55.9+00:00

Hello Seema Gupta, It seems like you're having an issue activating your Azure free credit because your Microsoft employee account isn't eligible. You’re using an alternate email linked to a Microsoft employee (work/school) account to sign up for Azure and receive “not eligible” errors. Azure’s self‑service sign‑up for personal subscriptions typically requires a personal Microsoft account, not an organizational (employee) account.

Identify your account type by Sign in to your Microsoft profile page and check whether it labels your account as “Work or school” versus “Personal.” If it’s work/school, that’s the blocker.

Since you mentioned using an alternate email linked to a Microsoft employee account, it's possible that the account is restricted from accessing Azure credits due to employment status. It’s important to confirm that your alternate account is fully eligible.

For detaisl you can go thorugh the below document:

Azure Activation FAQs | Microsoft Learn

Azure Credit Offer | Microsoft Learn

Hope thsi helps, If you have more questions, or if these steps don't help, feel free to ask! Thanks
Bharath Y P 3,060 Reputation points Microsoft External Staff Moderator

2025-12-25T23:55:43.3033333+00:00

Hello Seema Gupta, I just wanted to kindly follow up to check if you had a chance to review my earlier response. I hope the information shared was helpful. Please feel free to reach out if you have any additional questions or need further clarification. Thanks

Answer 1

If you are receiving a message stating that your account is not eligible to sign up for Azure, it may be due to the account being registered in an unmanaged Microsoft Entra directory. To resolve this issue, you can try signing up using another account or take over the unmanaged directory to convert it into a managed directory. This process involves assigning the Global Administrator role to your account, which will allow you to sign up for an Azure subscription using your email address.

Additionally, ensure that the information provided for your Azure account profile, including your contact email address, street address, and telephone number, is correct. If you continue to face issues, consider contacting support for further assistance.

References:

Share via

Unable to activate azure free credit

1 answer

Your answer