Can an old account use credits from a new account?

Question

Can an old account use credits from a new account?

CC_Admin 0

Hi MS Support Team, We have an old account that redeemed credits a few years back. Now we have a new sponsorship for a new project but it's being built with services of an account. Is there no way to use the new credits? Alternatively, can we migrate our services to the new account to use the credits?

Thanks

Bharath Y P 3,060 Reputation points Microsoft External Staff Moderator

2025-12-24T23:01:34.15+00:00
Hello CC_Admin, It looks like you're trying to find out if you can use the credits from a new Azure account on an old account and whether you can migrate services to utilize those new credits. Here’s the scoop:

Using Credits from Another Account: Azure credits are tied to specific accounts and cannot be directly transferred between accounts. As per Azure's documentation, credits are applied at the account level, meaning you’ll need to use the credits associated with each specific account.

Migrating Services: You have the option to migrate services from one account to another to utilize new credits. To do this, you’d typically need to create a support request to facilitate the transfer of resources based on Azure’s processes. You can reach out to Azure Support through the Azure portal to get started on this.

Contact Support: Since transferring data between accounts can sometimes be tricky based on the services involved and the account types, it's best to contact Azure Support directly for tailored assistance.

Hope this clears things up for you! If you have more questions or need additional info on this, feel free to ask!

References:

Azure Sponsorship offer terms and conditions

Managing Azure credits

Transfer billing ownership of an Azure subscription

Contact Azure Support
Bharath Y P 3,060 Reputation points Microsoft External Staff Moderator

2025-12-25T23:51:31.4433333+00:00

Hello CC_Admin, I just wanted to kindly follow up to check if you had a chance to review my earlier response. I hope the information shared was helpful. Please feel free to reach out if you have any additional questions or need further clarification. Thanks

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Bharath Y P 3,060 Reputation points Microsoft External Staff Moderator

2025-12-24T23:01:34.15+00:00

Hello CC_Admin, It looks like you're trying to find out if you can use the credits from a new Azure account on an old account and whether you can migrate services to utilize those new credits. Here’s the scoop:

Using Credits from Another Account: Azure credits are tied to specific accounts and cannot be directly transferred between accounts. As per Azure's documentation, credits are applied at the account level, meaning you’ll need to use the credits associated with each specific account.

Migrating Services: You have the option to migrate services from one account to another to utilize new credits. To do this, you’d typically need to create a support request to facilitate the transfer of resources based on Azure’s processes. You can reach out to Azure Support through the Azure portal to get started on this.

Contact Support: Since transferring data between accounts can sometimes be tricky based on the services involved and the account types, it's best to contact Azure Support directly for tailored assistance.

Hope this clears things up for you! If you have more questions or need additional info on this, feel free to ask!

References:

Azure Sponsorship offer terms and conditions

Managing Azure credits

Transfer billing ownership of an Azure subscription

Contact Azure Support
Bharath Y P 3,060 Reputation points Microsoft External Staff Moderator

2025-12-25T23:51:31.4433333+00:00

Hello CC_Admin, I just wanted to kindly follow up to check if you had a chance to review my earlier response. I hope the information shared was helpful. Please feel free to reach out if you have any additional questions or need further clarification. Thanks

Answer 1

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You cannot use credits from a new account on an old account directly. Azure benefits, including sponsorship credits, are applied on an account level and cannot be shared or merged with multiple accounts. However, you can migrate your services to the new account that has the new sponsorship credits. To do this, you would need to open a support request via the Azure Portal to find out more about your options for migration.

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Can an old account use credits from a new account?

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