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Can’t open new document

Antonia 0 Reputation points
2025-12-15T14:03:04.09+00:00

For the past few days I haven’t been able to open a new document on my Microsoft word. When i try to click on any template it just doesn’t react at all. I have signed out and back in and deleted and redownloaded the app but nothing has helped. I work on an IPad Air 5th generation.

Microsoft 365 and Office | Word | For education | iOS
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  1. Hendrix-C 16,725 Reputation points Microsoft External Staff Moderator
    2025-12-15T17:34:00.25+00:00

    Hi @Antonia,

    Thank you for posting your question in the Microsoft Q&A forum.

    According to your concern, this is highly a compatibility problem related to recent update of Microsoft Word with iOS. Not only you have experienced this issue, but recently there are some other users have already reported about the same behavior that tapping Blank Document or other templates does nothing. You can refer to these threads:

    I have researched through Microsoft product help and other official information sources but up to now, there is no Microsoft help article or announcement found and also no troubleshooting guidance addressing this issue. Therefore, to avoid negative effect this issue may cause to your workflow, I highly suggest temporarily using Word Online until the next update of Word with better performance and compatibility with iOS.

    Additionally, I strongly recommend submitting in-app feedback so that your experience can be formally logged with the engineering team. You can do this from Word > Feedback or go to Microsoft 365 Feedback Hub > send feedback. 

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    For now, I highly recommend upvoting this answer as well. That way, other users who encounter the same question will see the clarification, and more of them may report similar problem, helping to bring attention to the request. The more reports the team receives, especially from business users, the faster issues like this can be prioritized and resolved as soon as possible. 

    I know this is not the experience you expected, and I want to thank you for your patience while the team works on improvements.  

    Thank you for your understanding and corporation. Please let me know if there's anything else I can help you with. 

    Looking forward to your response.

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  2. AI answer

    2025-12-15T14:04:14.64+00:00

    If you're unable to open a new document or templates in Microsoft Word on your iPad Air, it could be due to a few reasons. Here are some troubleshooting steps you can try:

    1. Check for Updates: Ensure that both your iPad's iOS and the Microsoft Word app are up to date. Sometimes, issues arise from outdated software.
    2. Restart Your iPad: A simple restart can resolve many issues. Hold down the power button and slide to power off, then turn it back on.
    3. Check Storage Space: Ensure that your iPad has enough storage space available. If storage is low, it may prevent apps from functioning correctly.
    4. Reinstall Microsoft Word: Since you've already deleted and redownloaded the app, ensure that you completely remove it from your device before reinstalling. This can sometimes clear out any corrupted files.
    5. Reset Settings: If the issue persists, consider resetting your iPad's settings. Go to Settings > General > Reset > Reset All Settings. This won't delete your data but will reset system settings.
    6. Contact Support: If none of the above solutions work, you may want to reach out to Microsoft Support for further assistance.

    These steps should help you troubleshoot the issue with opening new documents in Microsoft Word on your iPad.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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