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i got disconnected fro my live chat agent

salvatore iannaccone 0 Reputation points
2025-12-11T01:37:45.33+00:00

I got disconnected. my live chat with Emma. my case number is: case#: 7093265278

Microsoft Copilot | Other

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  1. salvatore iannaccone 0 Reputation points
    2025-12-11T01:39:49.7033333+00:00

    please connect me to my live chat case # 7093265278

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  3. AI answer

    2025-12-11T01:37:52.59+00:00

    If you got disconnected from your live chat with Emma, you may be able to reconnect if you return to the chat within the reconnection time set by the system, which is typically three minutes by default. If you return after this period, a new chat session will begin.

    To reconnect to the same customer service representative, ensure that the reconnection settings are enabled. If they are, you might receive a prompt to continue the previous session or start a new one when you return to the chat widget.

    If you have any further issues or need assistance with your case number 7093265278, it may be best to reach out to customer support directly for help.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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