Unable to log into personal MS account, had to reinstall Win11, MS Authenticator not configured anymore

eolivas 0 Reputation points
2025-12-06T02:29:57.47+00:00

I had to reinstall MS Win11 to attempt to correct errors. somehow, personal account appears to somehow be tied to a work account that no longer exists, and I no longer have access to that account.

I am unable to configure MS Authenticator as it believes it should already be configured. I have a lot of data in OneDrive that I do not want to lose.My MS 365 Account is tied to my outlook.com account.

I have been getting error indicating I cannot use a personal account to login. I have a lot to lose.

Microsoft Security | Microsoft Authenticator
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. eolivas 0 Reputation points
    2025-12-06T02:30:41.0766667+00:00

    Is there anyway to get Support Help on this issue?

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.