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Tenant Lockout – Sole Admin Blocked by MFA and Requesting Data Protection Escalation.

Jacob Knightley 0 Reputation points Microsoft Employee
2025-12-05T22:16:46.2266667+00:00

I have a tenant created with my .live account that I am locked out of due to MFA configuration. I need this escalated to Data Protection to unlock the tenant.

Same exact issue as this. https://learn.microsoft.com/en-us/answers/questions/5640548/locked-out-of-azure-ad-tenant-mfa-reset-needed-rec

I also would recommend that you document a path for people to engage support more directly. Microsoft Q&A is not an appropriate channel to raise support tickets, but is seemingly the only way.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
Answer accepted by question author
  1. Rukmini 8,600 Reputation points Microsoft External Staff Moderator
    2025-12-05T22:45:48.5+00:00

    Hello Jacob Knightley,

    The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

    If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.

    You found this answer helpful.
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