Can no longer download and install Office apps from 365 site.

Question

Can no longer download and install Office apps from 365 site.

Jim 391

For some reason I went to install the Office Suite on a system today by clicking the Install Apps button in the top left and all it did was bring to a page to download CoPilot. Nowhere could I find the download link for the Office apps. I replicated this on 3 different systems for 3 users, all with Standard licenses.

Where do I get Office? (I asked Copilot, it told me to do what I was doing)

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

Stefan Blom 351.1K Reputation points MVP Volunteer Moderator

2025-12-03T18:06:14.75+00:00

Which Office product do you have in your Microsoft account?

If you have a subscription, is it possible that it has expired?
Jon 0 Reputation points

2025-12-04T05:23:07.6833333+00:00

https://www.microsoft.com/en-us/microsoft-365/download-office
Jon 0 Reputation points

2025-12-04T05:30:47.9933333+00:00

Microsoft killed that option to download where it is supposed to go. I've posted a url for the downloads above. I am sure MS is in the works to fix it. But who knows.
SELWYN VAN DER MEULEN 5 Reputation points

2025-12-04T08:56:19.6533333+00:00

I have the same problem. I'm on a Tenant Administrator and the accounts all have Business Standard licenses. Download button just redirects me to a page to download Copilot. Microsoft strikes again.
Martijn 0 Reputation points

2025-12-04T10:34:30.0333333+00:00
Same issue. Spent an hour looking for a workaround. Eventually I found two that work for me:

The download buttons at https://www.microsoft.com/en-us/microsoft-365/download-office still work (only on the en-us language version).

Open https://portal.office.com/account/#installs in a private browser window (or another browser), log in and the download links appear for me. It appears that having certain Copilot cookies in your browser determines if the link is hidden.
Jim 391 Reputation points

2025-12-04T12:48:10.8066667+00:00

This works. I'm hesitant to "accept answer" though as they need to fix the problem. It is a good work around, but not an answer.
TomaszSobotka-2227 35 Reputation points

2025-12-04T14:27:35.6633333+00:00
This sudden change feels like a massive joke, and it highlights a concerning level of incompetence on Microsoft’s part.

All official Microsoft documentation urgently needs to be updated. It still references the old installation process, which is no longer available, leaving users completely misled. For example:

https://support.microsoft.com/en-us/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

Either update the documentation immediately or restore the previous, functional method that allowed users to download installers directly via: https://portal.office.com/account?ServiceID=LanguageItem

Let people choose the version they want to install, just like before (e.g.: I want to download x64 version with French Language pack). The current situation is unacceptable and unnecessarily disruptive.

9 answers

Stefan Blom 351.1K Reputation points MVP Volunteer Moderator

2025-12-03T18:06:14.75+00:00

Which Office product do you have in your Microsoft account?

If you have a subscription, is it possible that it has expired?
Jon 0 Reputation points

2025-12-04T05:23:07.6833333+00:00

https://www.microsoft.com/en-us/microsoft-365/download-office
Jon 0 Reputation points

2025-12-04T05:30:47.9933333+00:00

Microsoft killed that option to download where it is supposed to go. I've posted a url for the downloads above. I am sure MS is in the works to fix it. But who knows.
SELWYN VAN DER MEULEN 5 Reputation points

2025-12-04T08:56:19.6533333+00:00

I have the same problem. I'm on a Tenant Administrator and the accounts all have Business Standard licenses. Download button just redirects me to a page to download Copilot. Microsoft strikes again.
Martijn 0 Reputation points

2025-12-04T10:34:30.0333333+00:00

Same issue. Spent an hour looking for a workaround. Eventually I found two that work for me:

The download buttons at https://www.microsoft.com/en-us/microsoft-365/download-office still work (only on the en-us language version).

Open https://portal.office.com/account/#installs in a private browser window (or another browser), log in and the download links appear for me. It appears that having certain Copilot cookies in your browser determines if the link is hidden.
Jim 391 Reputation points

2025-12-04T12:48:10.8066667+00:00

This works. I'm hesitant to "accept answer" though as they need to fix the problem. It is a good work around, but not an answer.
TomaszSobotka-2227 35 Reputation points

2025-12-04T14:27:35.6633333+00:00

This sudden change feels like a massive joke, and it highlights a concerning level of incompetence on Microsoft’s part.

All official Microsoft documentation urgently needs to be updated. It still references the old installation process, which is no longer available, leaving users completely misled. For example:

https://support.microsoft.com/en-us/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

Either update the documentation immediately or restore the previous, functional method that allowed users to download installers directly via: https://portal.office.com/account?ServiceID=LanguageItem

Let people choose the version they want to install, just like before (e.g.: I want to download x64 version with French Language pack). The current situation is unacceptable and unnecessarily disruptive.

Answer 1

Its https://myapp.microsoft.com now. Who knows for how long?
After 1/2 hour looking that drove me here. For the love of IT Admins: PLEASE STOP MOVING - DELETING - SHUFFLING AROUND LINKS AND STOP JUST STOP RENAMING EVERYTHING JUST BECAUSE. IT IS DRIVING ADMINS INSANE. The IT Admin / Support role is hard enough. Mastered 365 years ago. For years I've been able to go here and do this and that that in with a minimal investment of time and effort. Now, every module has been renamed and/or split from the previous links. For example, it WAS known as AZURE. Now its ~~ENTRA~~ IDENTITY, SECURITY, PURVIEW-NEW LOOK, still offers to switch to PURVIEW-OLD. Try to switch back to old, NO It is GOVERENANCE now and clicking that link says it's not available anymore. For the love of all things sacred and holy just STOP NEGATIVELY IMPACTING your users and admins productivity. I chat it up with the 365 support engineers and they agree it is MADDENING. Wake up tomorrow and can't find 1/2 the stuff they know like the back of their hands. It is a terrible waste of non-revenue producing time and money, just because some Millennials are at the top of the Redmond Ivory Tower now and want to make it counter-intuitive like Apple.

Stefan Blom 351.1K Reputation points MVP Volunteer Moderator

2026-09-07T07:45:38.62+00:00

If you are in an organization (business), you can ask the local admin to get in touch with Microsoft business support.

Any user can send feedback to Microsoft via the portal at https://feedbackportal.microsoft.com/feedback/ .

If you have a question for your fellow users in Q&A, I recommend that you start your own thread. Use the Ask a question option. Good luck.

The current thread is old and it will be closed.

Answer 2

Jonathan Scrivener 15

Looks like this is resolved now:

Just tried the old URL path and could download the Office installer.

0 comments

Answer 3

Jonathan Scrivener 15

Tentative to say that the resolve is just a URL change for the app installers, but a real shame that Microsoft did not announce this change, incredibly frustrating.

New URL:

https://portal.office.com/account?ServiceID=LanguageItem

0 comments

Answer 4

Jonathan Scrivener 15

Use this link instead https://portal.office.com/account?ServiceID=LanguageItem

Stefan Blom 351.1K Reputation points MVP Volunteer Moderator

2025-12-04T20:11:21.8466667+00:00

That link appears to be working.

Answer 5

Chirozzi, Kathy 5

This seems to be fixed now, at least for me.

Martijn 0 Reputation points

2025-12-04T14:19:33.28+00:00

Not for me. It seems to depend on if you have Copilot cookies. On my day-to-day browser it's not fixed. Only in a new private window do I see the download link, after logging in.