How do I fix an Error code 4oggx on the Outlook app

Tara McKinney Marinus 0 Reputation points
2025-11-26T12:44:49.9566667+00:00

New Samsung S25 phone. I cannot add my university accounts to Outlook or One Drive. It recognises the two accounts in Microsoft 365 but when I try to add them it comes up with an error code 4oggx. I have already tried reinstalling, switching between Wifi and Data. I've cleared all cache and deinstalled all Microsoft apps and reinstalled, including the authenticator. I've checked access to my Microsoft account is all fine on PC, and it was working fine on previous Google phone.

Please can anyone help, I won't be able to work on the go with not having Outlook access on my phone.

Outlook | Outlook for mobile | Outlook for Android | For education

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  1. AI answer

    2025-11-26T12:45:04.6566667+00:00

    To troubleshoot the error code 4oggx when trying to add your university accounts to the Outlook app on your Samsung S25, you can try the following steps:

    1. Check for Updates: Ensure that both your Outlook app and the operating system on your phone are up to date. Sometimes, updates can resolve compatibility issues.
    2. Verify Account Settings: Double-check that you are entering the correct email address and password for your university accounts. Ensure that any required settings (like server settings) are correctly configured.
    3. Clear App Data: In addition to clearing the cache, you can try clearing the app data for Outlook. Go to Settings > Apps > Outlook > Storage, then select Clear Data. This will reset the app and may resolve the issue.
    4. Check Network Connection: Since you've already switched between Wi-Fi and mobile data, ensure that there are no restrictions on your network that might prevent the app from connecting to Microsoft servers.
    5. Use Microsoft 365 Diagnostic: If you have access to a PC, run the Microsoft 365 Diagnostic tool to check for any issues with your account that might be causing the error.
    6. Contact Support: If the issue persists, consider reaching out to your university's IT support or Microsoft support for further assistance, as they may have specific configurations or settings for accessing university accounts.

    These steps should help you troubleshoot the error and regain access to your Outlook app on your phone.

    References:

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  2. Kudos-Ng 15,050 Reputation points Microsoft External Staff Moderator
    2025-11-26T13:59:13.45+00:00

    Hi Tara McKinney Marinus,

    Thank you for posting your question in the Microsoft Q&A forum. 

    I’m sorry you’re running into the 4oggx error on your new Galaxy S25; I know how disruptive it is when Outlook and OneDrive won’t sign in, especially when you need to work on the go.

    After reviewing reports around this code, I can confirm that multiple Samsung Galaxy users have recently described the same symptom on Microsoft Q&A. In one of those discussions, there’s a suggested path that has helped some affected users. You can consider following the guidance and workarounds collected here: https://learn.microsoft.com/en-us/answers/questions/5629761/4oggx-something-went-wrong-outlook-mobile
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    If you try the steps in that thread, please let us know how it goes so the community can benefit from your results.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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    1 person found this answer helpful.
  3. Fernando Augusto 40 Reputation points
    2025-11-27T12:08:08.25+00:00

    Try install/update Microsoft Authenticator.

    It's solve the problem for me.

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    7 people found this answer helpful.
  4. Matt G 15 Reputation points
    2025-12-04T17:19:52.0033333+00:00

    I was able to resolve this by disabling the Link to Windows Samsung App directly from the Settings, Apps, App Info area. I also forced stop the app and Link to Windows Service app. I was able to log into all O365 apps afterwards:)

    Hopes this helps somebody.

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    3 people found this answer helpful.

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