White Screen in teams and outlook :: Android 14 with sept 2025 security patch

Tushar Patel 15 Reputation points
2025-11-17T12:13:54.1466667+00:00

We are facing a white screen issue while logging into any Microsoft applications (such as Outlook, Teams, OneDrive, etc.) on Android 14 devices.

All affected devices are fully up to date, including the September 2025 security patch. As an IT professional, I’ve received multiple complaints from users experiencing the same problem across different devices.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. AI answer

    2025-11-17T12:15:05.9833333+00:00

    The white screen issue you are experiencing when logging into Microsoft applications on Android devices can be related to how the applications are installed. If Microsoft Teams is installed in a non-default location, such as Program Files instead of the default user location, it may not update automatically, leading to issues like the white screen.

    To resolve this issue, ensure that the applications are installed in the default location: user\Appdata. If the mapping must exist, consider using the web version of Microsoft Teams instead.

    Additionally, since the devices are fully up to date, it may also be beneficial to check for any specific error codes or failure reasons in the sign-in logs to further diagnose the issue.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Kudos-Ng 15,050 Reputation points Microsoft External Staff Moderator
    2025-11-17T14:50:24.7066667+00:00

    Hi Tushar Patel,

    Thank you for posting your question in the Microsoft Q&A forum. 

    Based on the behavior you described and the fact that you have already tried multiple troubleshooting steps without success, I researched further and found a few related threads that include potential solutions you may want to review:

    These threads indicate that some users have recently reported similar issues. In one of them, the original poster mentioned a possible certificate issue, although no detailed explanation was provided. It may be helpful to review these discussions first.

    Additionally, I was unable to find any other reliable solutions for this scenario. Therefore, I highly recommend submitting a support ticket through the Microsoft 365 Admin Center as outlined in this article: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?redirectSourcePath=%2Fen-us%2Farticle%2FContact-Office-365-for-business-support-Admin-Help-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b&view=o365-worldwide.

    This will allow you to reach a Microsoft support agent who can investigate further and provide the most accurate guidance for this issue.

    While waiting for support, you can also try accessing https://login.microsoftonline.com in your mobile browser to verify whether the login page works normally or exhibits the same problem.

    I hope these resources and recommendations help you move forward. If you have any further update, please feel free to share.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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