My One Drive has stopped syncing

Dear @VINAY SHARMA,

Thank you for reaching out to Microsoft Q&A forum.

I am sorry to hear about the issue you're having with OneDrive. I understand that your OneDrive has suddenly stopped syncing. This is a common and disruptive issue, but it's usually correctable. The sync failure typically happens due to a simple software glitch, a connection conflict, or a problem with your files.

As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users.  

Here is a structured troubleshooting guide focused on resetting your account's connection, as this is the most common fix for a complete sync stop:

The steps provided below are designed to clear any corrupted or conflicting sign-in credentials on your Mac, forcing a fresh, clean connection to the OneDrive service.

1.Unlink your OneDrive account

1. Click the OneDrive cloud icon up in your Menu bar.
2. Click Help & Settings to open the menu, and select Preferences.
3. Go to the Account tab.
4. Select Unlink this Mac.

2.Clear Sign-in Credentials

1. From Spotlight search (magnifying glass icon), type “keychain” and select Keychain Access. If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.
2. Search for “OneDrive.”
3. Delete OneDrive Cached Credential (or, depending on your OS version, choose File > Delete Keychain [OneDrive/Office/MS] and click Delete References).

3.Sign in again to re-link your account

1. Use Spotlight to search for OneDrive and open it.
2. When you sign in, OneDrive will prompt you that a folder already exists: select Use this folder (choose a new folder if you want to move your OneDrive to a new location).
3. OneDrive will now sync your files and folders back to your computer. OneDrive won't download all your files, just their placeholders to save space, but this will still take some time.
4. Once your files have re-synced, you can clean up your Computer folder view and choose which folders to sync to your computer.

For reference: Fix OneDrive sync problems on Mac - Microsoft Support

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. Thank you for your patience and understanding. If you have any questions or need further assistance, please feel free to share them in the comments so I can continue to support you. I'm looking forward to your reply.

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