Anyone know how to get through to billing support?

Hi Dean,

Please carefully follow my instructions below to create new billing support request without getting stuck in endless loop. Bill support is free, so no need to purchase support plan.

I you have issues creating ticket please let me know in a comment.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter billing in the box and click Go

3. Select Billing and click Next

4. Select your subscription from the dropdown and click Next

5. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

6. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom. You may need to select different Problem/subtype than shown below

7. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

8. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Thanks for your useful link. I tried but It never takes me to "3. Additional details" step or page. It gives me recommended solution to request refund. When I complete refund request form and submit for a refund request it tells me "Cannot request refund". See the following images. It is very frustrating that I cannot create ticket or talk to anyone. I tried more that 20 times already. Thanks for your help. Tariq

Hello Dean Hiller,

For queries related to billing create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click the below click for Help + Support -> Create a Support Request

https://portal.azure.com/?#blade/Microsoft_Azure_Support/HelpAndSupportBlade

Type billing.

In Contact Support, create support request

Fill in Problem description.

Click Next button in Recommended Solution

In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

In Preference contact method select either Email or Phone.

Click Review+Create and click Create button

Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

Reference Documents:

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Let me know if you have further questions?