Azure "Sing-in failed" (tenant has been blocked due to inactivity)
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Fabián Alarcón
0
Reputation points
Hi,
I‘ve got „Sign-in failed“ error.
Error code: AADSTS5000225
Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 801fee8b-1d23-427f-a552-da6d9e013a00 Correlation ID: 087ce7a4-5b37-480a-8fd3-f36c8267673c Timestamp: 2025-11-12 21:28:44Z
tenant id: 2eb52048-52d5-477e-b1a4-b5f64d91b6d8
client id: e0148a58-51a6-4f8f-8c4f-c120fbc45813
email: ******@hotmail.com
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Fabián Alarcón 0 Reputation points
2025-11-12T21:33:25.7466667+00:00 I do not know how to contact support, neither I do not know how to send a private message through here, please guide me through it as well.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shubham Sharma 1,220 Reputation points Microsoft External Staff Moderator2025-11-12T21:43:20.75+00:00 Hello Fabián Alarcón
To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):
- Tenant ID or affected user's mail
- Correlation ID from the recent failure
- Timestamp from the recent failure
- Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
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