This tenant has been blocked due to inactivity.

Question

This tenant has been blocked due to inactivity.

sivakumar arunbalaji 0

Hi

Can someone please help me. When I attempt to login to portal.azure.com account I get the below error: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see...

I am trying to reset or re-activate but I cant reach out to Azure Support team as the process asks me to login to Azure to open a support ticket.

Any help is much appreciated.

VEMULA SRISAI 1,970 Reputation points Microsoft External Staff Moderator

2025-11-07T01:41:29.6133333+00:00

Hello sivakumar arunbalaji ,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft’s process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 1,970 Reputation points Microsoft External Staff Moderator

2025-11-12T09:59:09.3866667+00:00

Hello sivakumar arunbalaji I’ve shared the tenant-specific login URL in the Private Messages tab. Could you please check it and try logging into the Azure Portal using that link? Let me know if it works for you.

2 answers

Your answer

VEMULA SRISAI 1,970 Reputation points Microsoft External Staff Moderator

2025-11-07T01:41:29.6133333+00:00

Hello sivakumar arunbalaji ,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft’s process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 1,970 Reputation points Microsoft External Staff Moderator

2025-11-12T09:59:09.3866667+00:00

Hello sivakumar arunbalaji I’ve shared the tenant-specific login URL in the Private Messages tab. Could you please check it and try logging into the Azure Portal using that link? Let me know if it works for you.

Answer 1

When you encounter the error message stating that your tenant has been blocked due to inactivity, it indicates that the tenant has entered an inactive state. To reactivate your tenant, you need to contact Microsoft support. Here are the steps you can follow:

Contact Microsoft Support: Since you cannot log in to open a support ticket, you can reach out to Microsoft directly. Use the global support phone numbers provided by Microsoft to speak with a representative who can assist you with reactivating your tenant.
Timeframe for Reactivation: You can request reactivation within 20 days of the tenant becoming inactive. If the tenant remains inactive for more than 20 days, it will be deleted and cannot be recovered.
Avoid Multiple Requests: While your reactivation request is being processed, refrain from submitting another assistance request until you receive a response regarding your case.

If you do not plan to reactivate your tenant, be aware that it will be deleted after 20 days of inactivity.

References:

Tenant inaccessible due to inactivity

sivakumar arunbalaji 0 Reputation points

2025-11-07T01:33:28.7766667+00:00

I tried global support phone. Interacted with the automated voice which could find an answer for the word: 'Azure' or 'Talk to representative' or 'Solution for: This tenant has been blocked due to inactivity'. In the end it said to open a chat with support, so did that as well.. The Chat Rep, gave a link to open a support ticket which again needs an Azure login to open a support ticket. <<Neat little system>>.

Can someone please look into this?!

Answer 2

VEMULA SRISAI 1,970 Microsoft External Staff Moderator

Hello sivakumar arunbalaji ,

We would like to inform you that your tenant has been successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

If the resolution was helpful, do click Accept Answer and Yes for was this answer helpful, which may help members with similar questions.

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This tenant has been blocked due to inactivity.

2 answers

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