I have a domain for Microsoft for Nonprofits, BUT it won't allow me to authorize and continue

Hi @Janet Reynolds,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us, and I apologize for any inconvenience this issue may have caused you. Based on the information you provided, I would like to share the following details:

First, I would like to ask if you have tried signing in with the account that Microsoft provided when you created the tenant (for example: @onmicrosoft.com). This is the Global Admin account for the tenant.

If you are unable to access using the Global Admin account, you can visit the following link to contact Microsoft Technical Support:https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2#ID0EBBD=signinorgid

If you have any updates regarding the issue or any other questions, please feel free to share them with me, and I will assist you.

Hi @Janet Reynolds,

Thank you for your response. I apologize for the delay in replying. Based on the information you provided, I have checked and found that the tenant you mentioned is currently not displayed in the system.

In this case, you need to contact the Data Protection team for assistance regarding the tenant and related information. To contact the Data Protection team, please visit the following website:https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2#ID0EBBD=signinorgid

Instructions on Call:

• Reason for the call: AdminCenter
• Role: Global Administrator
• Request Description: Mention the keyword "AdminCenter"
• If asked if there is another administrator: Answer "No" to be transferred to the support group and create a service request.

Note: Thank you for your understanding of the scope of support available through this forum. As moderators, we only provide general guidance and help with common troubleshooting steps. We do not have access to the internal systems or administrative tools needed to troubleshoot issues with accounts or the backend system, but we will continue to assist you within the limits of our responsibilities.

If you have any difficulty contacting the Data Protection department, or if you have any other questions or concerns, please feel free to share them with me. I will support you.

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Hi @Janet Reynolds,

It’s wonderful that your issue has been resolved! I truly appreciate your effort in finding the solution. I believe many other users may encounter a similar problem, and your case will serve as a valuable reference for them.

Therefore, I will create a brief summary of this post so other members in the forum can easily find useful information:

• Issue Description: Unable to access the Global Admin account.
• Solution: In case the Global Admin account is locked due to prolonged inactivity, you can contact the Data Protection team via the following link for assistance: Customer service phone numbers After reaching out to the Data Protection team, please provide them with the requested information for verification and support.

Since other users may search for similar issues on this forum, your post and solution will be a helpful reference. If you find this information useful, please consider upvoting or marking it as the accepted solution to help others find it more easily.

We truly appreciate your time and cooperation throughout the process of resolving this issue. Thank you for being a valued customer and for reaching out to us on the Microsoft Q&A forum. If you need any further assistance, don’t hesitate to contact us again—I’ll be more than happy to help.